Brand Ambassador (Tea Master)

Application Deadline: 1 March 2026

Department: The Strand

Employment Type: Permanent - Full Time

Location: London

Are you experienced in luxury, customer facing roles (for example retail or hospitality)? We are looking for a Brand Ambassador (Luxury) / Customer Advisor to join our Twinings Strand store in a full time role. You might be a Hospitality, Cocktail or Food & Beverage Assistant in a luxury setting, comfortable describing dishes, flavours and going above and beyond for your customers - or an experienced Retail Assistant within consumer‑centric settings. We would also love to hear from you if you are in a hotel - for example front of house or guest services, bringing confidence in advising customers and presenting our renowned 'Tea Masterclass' to groups.

We are holding an assessment centre for an experienced, luxury Brand Ambassador in our Twinings Strand Store, with an assessment day due to be held on 10th March.

What are the shifts? Rotational across 7 days per week (5 days worked in 7). Our standard shifts are 10:30am - 6:30pm, with rotational delivery shifts of 08:30am - 4:30pm.

The Day to Day Role

• Focus will be on supporting the sales on the shop floor as well as enhancing the customers shopping experience through friendly and welcoming interactions and a baseline knowledge of the products and services that we offer.
• Support the team from an operational standpoint, working on the tills, taking bookings for the Masterclass Programme as well as handling incoming deliveries and restocking the shop floor product storage.
• Maintenance of the store as the historic Twinings flagship premises is of great importance and you will be required to know the procedures for looking after various elements of the shopfloor and the back of the house such as resalting the dishwashers, and proper care for the mosaic floor.
• Coverage of the shopfloor tea bar and the responsibility of brewing, serving, and explaining the wide array of blends and single origin and estate teas we offer here at the Strand to customers.
• Running the Masterclasses in the bespoke Tasting Room. These two-hour sessions will require strong knowledge of both tea as a subject, its history and Twinings own history as well as skills in oration and public performance.
• The Masterclasses are of great importance to the Strand as we are the first face of Twinings to many of our customers and the Masterclass is a special event that allows us to showcase our history and induct people into the love of tea.
• Facilitating, helping organise and catering to bespoke experiences, including the provision of needed materials, designing of the event’s menus or orders of serve, and liaising with elements of the broader Twinings team in preparation of the event.

Skills, Knowledge and Expertise

• Experience in consumer-facing roles.
• You will sometimes be manager on duty; experience as a supervisor or team management skills & directing team members on their duties would be desirable.
• Has a passion for tea and wellbeing drinks.
• Can build and maintain relationships with team members, collaborate and seek input from others.
• Listens to, understands and recognises specific needs of individual customers.
• Confident in giving advice and making decisions in unexpected situations.
• Flexible to do different tasks.
• Curious to learn more every day.
• Experience of working in a customer facing role.

Benefits

• Quarterly bonus based on personal contribution and financial performance.
• 25 days holiday plus 8 bank holidays and the option to buy and sell holidays.
• Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more.
• Pension scheme with your contributions matched for up to 10% of your salary.
• Cycle to work scheme.
• SimplyHealth Cash plan.
• Onsite Staff shop and online staff discounts.

You can read our full benefits package here.