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- Tasks: Engage customers with tea expertise and run exciting Masterclasses at our iconic Twinings store.
- Company: Join the prestigious Twinings brand in a vibrant London location.
- Benefits: Enjoy a competitive salary, bonuses, generous holiday, and exclusive discounts.
- Why this job: Be the face of Twinings, sharing your passion for tea and creating memorable experiences.
- Qualifications: Experience in luxury retail or hospitality and a love for tea.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Application Deadline: 29 January 2026
Department: The Strand
Employment Type: Permanent - Full Time
Location: London
Are you experienced within consumer-focused, luxury, customer facing roles (for example retail or hospitality)? We are looking for a Brand Ambassador (Luxury) / Customer Advisor to join our Twinings Strand store in a full time role. You could be from high-end retail backgrounds or luxury hospitality, bringing confidence in advising customers and presenting our renowned 'Tea Masterclass' to groups.
The Day to Day Role:
- Focus will be on supporting the sales on the shop floor as well as enhancing the customers shopping experience through friendly and welcoming interactions and a baseline knowledge of the products and services that we offer.
- Support the team from an operational standpoint, working on the tills, taking bookings for the Masterclass Programme as well as handling incoming deliveries and restocking the shop floor product storage.
- Maintenance of the store as the historic Twinings flagship premises is of great importance and you will be required to know the procedures for looking after various elements of the shopfloor and the back of the house such as resalting the dishwashers, and proper care for the mosaic floor.
- Coverage of the shopfloor tea bar and the responsibility of brewing, serving, and explaining the wide array of blends and single origin and estate teas we offer here at the Strand to customers.
- Running the Masterclasses in the bespoke Tasting Room. These two-hour sessions will require strong knowledge of both tea as a subject, its history and Twinings own history as well as skills in oration and public performance.
- Facilitating, helping organise and catering to bespoke experiences, including the provision of needed materials, designing of the event's menus or orders of serve, and liaising with elements of the broader Twinings team in preparation of the event.
Skills, Knowledge and Expertise:
- Has a passion for tea and wellbeing drinks.
- Can build and maintain relationships with team members, collaborate and seek input from others.
- Listens to, understands and recognises specific needs of individual customers.
- Confident in giving advice and making decisions in unexpected situations.
- Flexible to do different tasks.
- Curious to learn more every day.
- Experience of working in a customer facing role.
Benefits:
- Quarterly bonus based on personal contribution and financial performance.
- 25 days holiday plus 8 bank holidays and the option to buy and sell holidays.
- Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more.
- Pension scheme with your contributions matched for up to 10% of your salary.
- Cycle to work scheme.
- SimplyHealth Cash plan.
- Onsite Staff shop and online staff discounts.
You can read our full benefits package here.
Brand Ambassador (Luxury) employer: Twinings group
Contact Detail:
Twinings group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Ambassador (Luxury)
✨Tip Number 1
Get to know the brand inside out! Before your assessment day, dive deep into Twinings' history and product range. This will not only impress the interviewers but also help you connect with customers on a personal level.
✨Tip Number 2
Practice your presentation skills! Since you'll be running Masterclasses, it’s crucial to be confident in front of a group. Try rehearsing with friends or family to get comfortable with your delivery and engage your audience.
✨Tip Number 3
Show off your customer service skills! During the assessment, demonstrate how you can build relationships and cater to individual customer needs. Remember, it’s all about creating a memorable experience for them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out!
We think you need these skills to ace Brand Ambassador (Luxury)
Some tips for your application 🫡
Show Your Passion for Tea: When writing your application, let your love for tea shine through! Share any experiences or knowledge you have about tea and how it connects to your customer service skills. We want to see that you're genuinely excited about the role!
Tailor Your Experience: Make sure to highlight your relevant experience in luxury retail or hospitality. We’re looking for candidates who can confidently engage with customers, so share specific examples of how you've done this in the past. It helps us see how you'd fit into our team!
Be Personable and Engaging: Your written application should reflect your personality. Use a friendly tone and be engaging in your writing. Remember, we’re looking for someone who can connect with customers, so let that come across in your application!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Twinings group
✨Know Your Tea
As a Brand Ambassador, you'll need to have a solid understanding of tea and its history. Brush up on different blends, origins, and the story behind Twinings. This knowledge will not only impress your interviewers but also help you connect with customers during the Masterclasses.
✨Showcase Your Customer Skills
Prepare examples from your past experiences in luxury retail or hospitality where you provided exceptional customer service. Highlight how you built relationships and handled unexpected situations. This will demonstrate your ability to enhance the shopping experience at Twinings.
✨Practice Your Presentation Skills
Since you'll be running Masterclasses, practice your public speaking and presentation skills. You might even want to rehearse a mini Masterclass for friends or family. This will help you feel more confident and articulate during the interview.
✨Be Ready to Collaborate
The role requires teamwork, so be prepared to discuss how you work with others. Think of examples where you've collaborated effectively in previous roles. This will show that you're a team player who can contribute positively to the Twinings environment.
