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- Tasks: Engage customers with your passion for tea and deliver memorable experiences.
- Company: Join the iconic Twinings team at our flagship store in London.
- Benefits: Enjoy a competitive salary, bonuses, and fantastic employee discounts.
- Why this job: Be the face of Twinings and share your love for tea with others.
- Qualifications: Experience in luxury retail or hospitality and a passion for tea.
- Other info: Flexible hours and opportunities for personal growth in a vibrant environment.
The predicted salary is between 30000 - 42000 £ per year.
Are you experienced within consumer-focused, luxury, customer facing roles (for example retail or hospitality)? We're looking for a Brand Ambassador (Luxury) / Customer Advisor to join our Twinings Strand store in a full time role. You could be from high-end retail backgrounds or luxury hospitality, bringing confidence in advising customers and presenting our renowned 'Tea Masterclass' to groups.
We're holding an assessment centre for an experienced, luxury Brand Ambassador in our Twinings Strand Store, with an assessment day due to be held on 11th February.
Want to hear more?
The Day to Day Role:
- Focus will be on supporting the sales on the shop floor as well as enhancing the customers shopping experience through friendly and welcoming interactions and a baseline knowledge of the products and services that we offer.
- Support the team from an operational standpoint, working on the tills, taking bookings for the Masterclass Programme as well as handling incoming deliveries and restocking the shop floor product storage.
- Maintenance of the store as the historic Twinings flagship premises is of great importance and you'll be required to know the procedures for looking after various elements of the shopfloor and the back of the house such as resalting the dishwashers, and proper care for the mosaic floor.
- Coverage of the shopfloor tea bar and the responsibility of brewing, serving, and explaining the wide array of blends and single origin and estate teas we offer here at the Strand to customers.
- Running the Masterclasses in the bespoke Tasting Room. These two-hour sessions will require strong knowledge of both tea as a subject, its history and Twinings own history as well as skills in oration and public performance. The Masterclasses are of great importance to the Strand as we are the first face of Twinings to many of our customers and the Masterclass is a special event that allows us to showcase our history and induct people into the love of tea.
- Facilitating, helping organise and catering to bespoke experiences, including the provision of needed materials, designing of the event’s menus or orders of serve, and liaising with elements of the broader Twinings team in preparation of the event.
Skills, Knowledge and Expertise:
- Has a passion for tea and wellbeing drinks.
- Can build and maintain relationships with team members, collaborate and seeks input from others.
- Listens to, understands and recognizes specific needs of individual customers.
- Confident in giving advice and making decisions in unexpected situations.
- Flexible to do different tasks.
- Curious to learn more every day.
- Experience of working in a customer facing role.
Benefits:
- Quarterly bonus based on personal contribution and financial performance.
- 25 days holiday plus 8 bank holidays and the option to buy and sell holidays.
- Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more.
- Pension scheme with your contributions matched for up to 10% of your salary.
- Cycle to work scheme.
- SimplyHealth Cash plan.
- Onsite Staff shop and online staff discounts.
- You can read our full benefits package.
Brand Ambassador (Luxury) in London employer: Twining
Contact Detail:
Twining Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Ambassador (Luxury) in London
✨Tip Number 1
Get to know the brand inside out! As a potential Brand Ambassador, you need to be passionate about Twinings and its products. Familiarise yourself with the history of tea and the unique blends offered. This knowledge will help you shine during the assessment day.
✨Tip Number 2
Practice your presentation skills! You’ll be running Masterclasses, so being confident in front of a group is key. Try rehearsing with friends or family to get comfortable explaining the different teas and their origins.
✨Tip Number 3
Show off your customer service skills! During the assessment, demonstrate how you can connect with customers and understand their needs. Think of examples from your past roles where you went above and beyond for a customer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Twinings team. Don’t miss out on this opportunity!
We think you need these skills to ace Brand Ambassador (Luxury) in London
Some tips for your application 🫡
Show Your Passion for Tea: Make sure to highlight your love for tea and wellbeing drinks in your application. We want to see that you’re genuinely excited about sharing this passion with our customers!
Tailor Your Experience: When detailing your previous roles, focus on your customer-facing experience, especially in luxury settings. We’re looking for candidates who can confidently advise and engage with our clientele.
Be Personable and Approachable: Your written application should reflect your friendly and welcoming nature. Use a conversational tone to show us that you can connect with customers and create a positive shopping experience.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the assessment centre on 11th February.
How to prepare for a job interview at Twining
✨Know Your Tea
As a Brand Ambassador, having a solid understanding of tea varieties and their histories is crucial. Brush up on Twinings' offerings and be ready to share interesting facts during your interview. This will show your passion for the product and your ability to engage customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences in retail or hospitality where you provided exceptional customer service. Highlight how you listened to customers' needs and tailored your approach to enhance their experience. This is key for a role focused on customer interactions.
✨Practice Your Presentation Skills
Since you'll be running Masterclasses, practice explaining complex topics in an engaging way. Consider doing mock presentations to friends or family. This will help you feel more confident and articulate during the interview, especially when discussing your public speaking abilities.
✨Demonstrate Flexibility and Teamwork
Be ready to discuss how you've worked collaboratively in previous roles. Share instances where you adapted to different tasks or supported your team during busy periods. This will show that you're a team player who can handle the dynamic environment of a luxury retail setting.
