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- Tasks: Support sales, enhance customer experience, and run engaging tea masterclasses.
- Company: Join Twinings, a leading brand in wellbeing drinks with a vibrant culture.
- Benefits: Enjoy bonuses, generous holiday, discounts, and professional development opportunities.
- Why this job: Be part of a transformative journey and share your passion for tea with others.
- Qualifications: Customer-facing experience and a love for tea and wellbeing drinks.
- Other info: Dynamic role with opportunities to grow and connect within the Twinings community.
The predicted salary is between 30000 - 42000 £ per year.
In Twinings UK&I we are on a stimulating journey of transformation as we seek to achieve our exciting goal of becoming a leading brand in wellbeing drinks. We have created an organisation designed to be in flow, where everyone has a pivotal role to play, and an experience that enables you to get the most out of life at Twinings and thrive.
Please note for this role we are recruiting for future talent and your application will be considered for any future assessment days we have planned. The Strand store is open 7 days per week and this role is fully based onsite in London.
Department: The Strand
Employment Type: Permanent – Full Time
Location: London
Workplace type: Onsite
Key Responsibilities- Focus on supporting sales on the shop floor and enhancing the customer shopping experience through friendly and welcoming interactions and a baseline knowledge of our products and services.
- Support the team on an operational basis: work the tills, take bookings for the Masterclass Programme, handle incoming deliveries and restock shop floor product storage.
- Maintain the store, including procedures for caring for shop floor elements, back‑of‑the‑house items such as resalting dishwashers and properly caring for the mosaic floor at our historic flagship premises.
- Cover the tea bar on the shop floor, brew, serve and explain the wide array of blends, single‑origin and estate teas we offer to customers.
- Run Masterclasses in the bespoke Tasting Room – these two‑hour sessions require strong knowledge of tea, its history, Twinings history, and skills in oration and public performance.
- Facilitate, help organise and cater bespoke experiences, including provisioning materials, designing event menus or orders of serve, and liaising with the broader Twinings team in preparation of the event.
- Has a passion for tea and wellbeing drinks.
- Can build and maintain relationships with team members, collaborate and seek input from others.
- Listens to, understands and recognizes specific needs of individual customers.
- Confident in giving advice and making decisions in unexpected situations.
- Flexible to perform different tasks.
- Curious to learn more every day.
- Experience of working in a customer‑facing role.
- Quarterly bonus based on personal contribution and financial performance.
- 25 days holiday plus 8 bank holidays, and the option to buy and sell holidays.
- Perkbox – employee discount scheme with discounts online, in high‑street stores, cinema, holidays, restaurants and many more.
- Pension scheme with your contributions matched up to 10% of your salary.
- Cycle to work scheme.
- SimplyHealth cash plan.
- Onsite staff shop and online staff discounts.
- Access to LinkedIn Learning.
- Access to ABF Networking to connect, collaborate and grow across the ABF Group.
Brand Ambassador - Talentpool employer: Twining
Contact Detail:
Twining Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Ambassador - Talentpool
✨Tip Number 1
Get to know Twinings and their products inside out! Watch the video they provided and dive into their history and values. This will not only help you in interviews but also show your genuine interest in the brand.
✨Tip Number 2
Practice your customer interaction skills. Since this role is all about enhancing the shopping experience, think of ways to engage with customers and make their visit memorable. Role-play with friends or family to build your confidence!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and what it’s really like to work there. Plus, it might just give you an edge when applying through our website.
✨Tip Number 4
Be flexible and ready to adapt! The job requires you to juggle various tasks, so showcase your ability to handle unexpected situations. Share examples from past experiences where you’ve successfully managed multiple responsibilities.
We think you need these skills to ace Brand Ambassador - Talentpool
Some tips for your application 🫡
Watch the Video: Before diving into your application, make sure to check out the video linked in the job description. It gives you a great insight into what we're all about at Twinings and helps you tailor your application to fit our vibe.
Show Your Passion: We love candidates who are genuinely passionate about tea and wellbeing drinks. Make sure to highlight any relevant experiences or interests that showcase your enthusiasm for our products and the brand!
Tailor Your Application: Don’t just send a generic application! Take the time to customise your CV and cover letter to reflect how your skills and experiences align with the key responsibilities and values we’re looking for in a Brand Ambassador.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need right there!
How to prepare for a job interview at Twining
✨Know Your Tea
Before your interview, dive deep into the world of tea! Familiarise yourself with Twinings' range of products, their history, and the benefits of wellbeing drinks. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Skills
Since this role is all about enhancing the customer experience, be ready to share examples from your past where you’ve excelled in a customer-facing role. Highlight how you’ve built relationships, handled unexpected situations, and made customers feel valued.
✨Practice Your Oration
As you'll be running Masterclasses, it’s crucial to demonstrate strong communication skills. Practise explaining complex ideas simply and engagingly. You might even want to prepare a mini-presentation about a specific tea blend to showcase your oration skills during the interview.
✨Embrace Flexibility
The job requires a flexible approach to various tasks. Be prepared to discuss times when you've adapted to changing circumstances or taken on different roles within a team. This will show that you’re ready to thrive in Twinings' dynamic environment.
