Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Organise activities, ensure student welfare, and deliver excellent customer service.
- Company: Join Twin Group, an award-winning provider of education and travel services.
- Benefits: Enjoy up to 20 days annual leave, career development, and a supportive team environment.
- Why this job: Make a difference in students' lives while thriving in a dynamic, creative workplace.
- Qualifications: IT literate, customer service experience, and educated to degree level required.
- Other info: Must be eligible to work in Ireland; Garda Vetting check required.
The predicted salary is between 24000 - 25600 £ per year.
Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services. We offer a diverse number of life-enhancing services to our clients and every member of our team is essential in achieving this.
We are seeking a Student Services Officer at our Twin English Centre in Dublin! Are you dynamic, creative, and caring? Do you thrive in a fast-paced environment and love working with students from diverse backgrounds? If so, we want you to join our team as a Student Services Officer!
What You’ll Do:
- Organise and implement activities and excursions for individuals and groups: Plan, promote, and run our exciting social programme.
- Ensure student welfare: Supervise and provide pastoral care to our students.
- Support the Academic Teams: Offer welfare and child protection training and advice.
- Deliver excellent customer service: Follow company policies and values to ensure top-notch service.
- Act as an intermediary: Facilitate smooth communication between different departments.
- Prepare for student arrivals: Complete pre-arrival tasks and conduct first-day inductions.
- Monitor student absences: Record and act on absences promptly.
- Manage records: Keep accurate attendance records for all activities and excursions.
- Conduct risk assessments: Ensure safety during excursions and activities.
- Take on key roles: Serve as First Aider, Fire Warden, and Designated Safeguarding Staff member.
- Be on call: Handle emergency phone calls on a rotational basis.
What We Offer:
- Varied and exciting role: No two days are the same!
- Supportive environment: Work with a dedicated team committed to student welfare.
- Professional growth: Develop your skills and advance your career.
Who You Are:
- IT literate: Especially proficient in Excel.
- Customer service experience: You know how to deliver excellent service.
- Dynamic and creative: You think on your feet and handle pressure well.
- Approachable and caring: You build strong relationships with students and staff.
- Educated to degree level: Plus, a first aid certificate is a bonus!
Ready to make a difference? Apply now and help us create an amazing experience for our students at Twin English Centre Dublin!
Additional Information
- Salary: €30,000.00 - €32,000.00 per annum depending upon experience
- Location: Dublin Office
- Contract: Permanent - Full Time
- Hours: Monday to Friday 09:00 – 17:30
- Benefits: up to 20 days annual leave + bank holidays + Birthday Day off, per year; Long service award, an extra day’s annual leave per year completed, up to 5 additional days; 5 days paid sick leave per year; Employee referral scheme, up to €500 per successful referral; Sabbatical Leave the right to request up to 1 month’s unpaid sabbatical leave; Career development opportunities.
Please Note: The successful candidate must be able to work in Ireland. Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to undertake a Garda Vetting check, depending on the role itself. All gaps in CVs must be explained satisfactorily. Proof of identity and qualifications will be required. Successful candidates will be required to complete a one-hour online safeguarding training prior to commencing employment.
We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.
Disability Confident Employer
Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.
Student Services Officer employer: Twin Group
Contact Detail:
Twin Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Services Officer
✨Tip Number 1
Familiarise yourself with the specific needs of students from diverse backgrounds. Understanding cultural differences and being able to relate to various student experiences will set you apart as a candidate who truly cares about student welfare.
✨Tip Number 2
Highlight any previous experience in organising activities or events, especially those that involve teamwork and collaboration. This will demonstrate your ability to plan and execute engaging social programmes effectively.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. Being able to communicate effectively and resolve issues is crucial for a Student Services Officer.
✨Tip Number 4
Be ready to discuss your IT skills, particularly your proficiency in Excel. Prepare to explain how you've used technology to manage records or improve processes in previous roles, as this is essential for maintaining accurate attendance records.
We think you need these skills to ace Student Services Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Student Services Officer position. Tailor your application to highlight how your skills and experiences align with what Twin Group is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with students and your ability to thrive in a fast-paced environment. Use specific examples from your past experiences to demonstrate your dynamic and caring nature.
Highlight Relevant Experience: In your CV, emphasise any previous roles or experiences that relate to customer service, student welfare, or event organisation. Mention any relevant qualifications, such as a first aid certificate, to strengthen your application.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Twin Group
✨Show Your Passion for Student Welfare
Make sure to express your genuine interest in supporting students and their well-being. Share examples from your past experiences where you provided care or assistance to individuals, highlighting your approachable and caring nature.
✨Demonstrate Your Organisational Skills
Since the role involves planning activities and managing records, be prepared to discuss how you have successfully organised events or managed multiple tasks in a fast-paced environment. Use specific examples to illustrate your ability to handle pressure and stay organised.
✨Highlight Your Customer Service Experience
Customer service is key in this role, so be ready to talk about your previous experiences in delivering excellent service. Discuss how you resolved issues or went above and beyond to ensure satisfaction, showcasing your dynamic and creative problem-solving skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as managing student absences or conducting risk assessments. Think through potential scenarios and how you would respond, demonstrating your critical thinking and decision-making abilities.
