Registration & Claims Manager

Registration & Claims Manager

Up to £35,000 per annum experience dependent

Greenwich

As the Registration and Claims Manager, you are responsible for managing learner registration processes and overseeing the claims process for academic qualifications and certifications. You will ensure that all registration and claims activities are carried out efficiently, accurately, and in compliance with institutional policies and regulatory requirements. As Registration and Claims Manager, you will coordinate with academic departments, manage a small team, and provide guidance to learners and faculty to ensure smooth operations throughout the academic year.

Key Responsibilities:

1. Oversee the entire learner registration process, ensuring accurate and timely entry of learner data in the learner information system.
2. Develop and maintain clear guidelines for registration policies, procedures, and deadlines, and communicate these effectively to learners and faculty.
3. Conduct regular audits of learner records to ensure data accuracy and compliance with institutional and regulatory requirements.
4. Manage the end-to-end process of claims submissions for academic qualifications, certifications, and other credentials.
5. Serve as the primary contact for external examination boards and awarding bodies, ensuring all claims and supporting documentation are submitted accurately and within deadlines.
6. Oversee the issuance of certificates and other official documents, ensuring they are distributed accurately and securely to learners.
7. Ensure all registration and claims activities comply with accreditation standards, data protection laws, and institutional policies.
8. Implement and monitor quality assurance procedures for registration and claims, identifying areas for improvement and adapting processes accordingly.
9. Maintain up-to-date knowledge of regulatory changes and industry best practices related to registration and claims management.
10. Generate regular reports on registration figures, claims status, and key metrics for senior management, identifying trends and providing insights for planning purposes.
11. Use data analytics to forecast registration and claims volumes, ensuring adequate resources and support for peak periods.
12. Lead, train, and manage a small team of registration and claims staff, fostering a culture of accuracy, service excellence, and accountability.
13. Plan and allocate team resources effectively, ensuring coverage and support during peak registration and claims periods.
14. Conduct routine compliance reviews and assessments across Employability courses to ensure adherence to regulatory requirements and organisational policies.
15. Support the development, maintenance, and implementation of compliance policies and procedures, collaborating with internal teams to address compliance needs.
16. Identify and assess compliance risks associated with employability initiatives and report any issues or gaps to the Claims & Compliance Manager.
17. Support the development and rollout of compliance policies and procedures specific to Employability courses, ensuring that they are well-communicated across departments.
18. Support the development of training materials and resources, ensuring they are current and address compliance needs.

Skills & Experience:

1. Minimum of 3 years of experience in examinations, registration, or learner services within an educational institution, with at least 2 years in a supervisory or managerial role.
2. Familiarity with regulatory standards, data protection, and quality assurance requirements in higher education. Demonstrable understanding of DfE contract and compliance requirements.
3. Demonstrable understanding of Awarding Body compliance requirements.
4. Previous experience of using Awarding Body portals (Pearson, Gateway, Highfield, and others).
5. Strong IT skills (PICS, CRM, Microsoft Applications). Minimum 2 years of experience in a compliance, regulatory, or risk management role, preferably within skills development, training, or employability sectors.
6. Familiarity with regulatory standards and frameworks related to workforce development and skills programs is highly desirable.
7. Demonstrated experience in the skills development, workforce training, or employability sectors, with strong regulatory knowledge specific to these areas.
8. Comprehensive understanding of compliance, risk management, and regulatory requirements related to skills and employability.
9. Strong analytical and problem-solving skills, with the ability to assess complex compliance situations and propose practical solutions.
10. Proficiency in compliance software and tools, with the ability to generate reports and manage data.

Benefits:

1. 25 days annual leave + Bank Holidays
2. Birthday day off.
3. Pension contributions.
4. Employee Assistance Programme.
5. Death in service benefit.
6. Career development opportunities.
7. Opportunities for professional development and networking.
8. A dynamic and supportive working environment, plus more.

The successful candidate must be able to work in the UK.

Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself.

1. All gaps in CVs must be explained satisfactorily.
2. Proof of identity and qualifications will be required.
3. Successful candidates will be required to complete a one-hour online safeguarding training prior to commencing employment.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Disability Confident Employer

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.

If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.

We ask all applicants if they want to be considered under this scheme. By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed.

Access to Work Scheme

You can apply for Access to Work if you need support to get back to work. You can apply using the online service or apply by phoning Jobcentre Plus on: Telephone: 0800 121 7479 or Textphone: 0800 121 7579

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