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- Tasks: Manage and ensure smooth operation of digital ticketing systems.
- Company: Join a leading London train operating company focused on innovative digital solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team transforming ticketing experiences with cutting-edge technology.
- Qualifications: ITIL v3/v4 certification and knowledge of Systems Development Life Cycle required.
- Other info: Ideal for organized multitaskers with strong analytical and documentation skills.
The predicted salary is between 43200 - 72000 £ per year.
London based train operating company (TOC) is looking to recruit an ITIL v3/v4 certified Systems Manager to work as part of their Digital Business Team. The digital business team delivers digital products and services in line with their Smart Digital Ticketing solution. The Smart Digital Ticketing solution serves 6 digital retail channels including Ticket Office Machines, Hand Held Ticket devices, Back Office Ticketing Machines, Ticket Vending Machines, a website ticket offering and a mobile app ticket offering. The Retail Systems Manager will be responsible forensuring all systems and applications, as part of the Smart Digital Ticketing solution, are operating as expected and aligned to contracted service level agreements with the respective suppliers. They will also take ownership of all incident and problem management associated with the aforesaid systems and applications. Expected knowledge of the successful candidate would be the Systems Development Life Cycle, management of managed service contracts and the process behind test management. The role requires a well organised individual who can multi-task and prioritise. Excellent documentation skills, analytical skills and ability to interpret data. An ability to continuously recognise areas of improvement, be flexible, adaptive and possess attention to detail TPBN1_UKTJ
Incident & Problem Retail Systems Manager employer: Twin Computer Personnel Ltd
Contact Detail:
Twin Computer Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident & Problem Retail Systems Manager
✨Tip Number 1
Familiarize yourself with ITIL v3/v4 principles and be ready to discuss how you've applied them in previous roles. This will show that you understand the framework and can effectively manage incidents and problems.
✨Tip Number 2
Highlight your experience with the Systems Development Life Cycle (SDLC) during conversations. Be prepared to share specific examples of how you've managed systems and applications through their lifecycle.
✨Tip Number 3
Demonstrate your analytical skills by discussing how you've used data to identify areas for improvement in past projects. This will showcase your ability to interpret data and drive enhancements.
✨Tip Number 4
Prepare to talk about your experience with managed service contracts and test management processes. Being able to articulate your understanding of these areas will set you apart as a candidate who can handle the responsibilities of the role.
We think you need these skills to ace Incident & Problem Retail Systems Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Incident & Problem Retail Systems Manager position. Understand the key responsibilities and required skills, especially around ITIL certifications and systems management.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with incident and problem management, as well as your familiarity with the Systems Development Life Cycle. Provide specific examples of how you've successfully managed similar systems or projects.
Showcase Analytical Skills: Demonstrate your analytical skills in your application. Include examples of how you've interpreted data to drive improvements in previous roles, particularly in relation to digital products or services.
Tailor Your Application: Customize your CV and cover letter to reflect the language and requirements mentioned in the job description. Use keywords related to digital ticketing solutions, service level agreements, and managed service contracts to make your application stand out.
How to prepare for a job interview at Twin Computer Personnel Ltd
✨Show Your ITIL Knowledge
Make sure to highlight your ITIL v3/v4 certification and discuss how you've applied ITIL principles in previous roles. Be prepared to give specific examples of incident and problem management you've handled.
✨Demonstrate Your Analytical Skills
Prepare to discuss how you interpret data and use it to drive decisions. Bring examples of how your analytical skills have led to improvements in system performance or service delivery.
✨Emphasize Your Organizational Skills
Since the role requires multitasking and prioritization, be ready to share strategies you use to stay organized. Discuss any tools or methods you employ to manage multiple projects effectively.
✨Discuss Continuous Improvement
Be prepared to talk about how you've identified areas for improvement in past roles. Share specific instances where your attention to detail and adaptability led to successful changes in processes or systems.
