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- Tasks: Lead global Talent, Experience, and DEI initiatives tailored to regional needs.
- Company: Twilio is revolutionising communications with a remote-first culture and a commitment to inclusion.
- Benefits: Enjoy competitive pay, generous time off, wellness leave, and a supportive work environment.
- Why this job: Make a global impact while developing your career in a vibrant, diverse team.
- Qualifications: Bachelor’s degree required; 10+ years in HR or talent development preferred.
- Other info: This role is remote, based in Ireland or the UK, with occasional travel.
The predicted salary is between 36000 - 60000 £ per year.
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio’s next Talent, Experience, & DEI (TED) Business Partner – APJ & EMEA.
About the job
This position sits within the People Team and reports to the VP of Talent Experience & DEI (TED). As the TED Partner in EMEA & APJ, you will be the primary advocate for global Talent, Experience, and DEI programs outside of the U.S. You will be responsible for localizing and implementing global TED programs to advance our talent strategy, drive local engagement, and foster a globally-inclusive culture. You’ll collaborate with key regional stakeholders to co-create and lead initiatives tailored to the cultural and organizational needs of each region.
Responsibilities
In this role, you’ll:
- Serve as the main liaison between the global TED team and regional partners, inclusive of our regional HR Business Partners, International Leadership Councils, local Hub Engagement Councils, and regional Employee Resource Groups.
- Adapt and deliver global TED program enablement (i.e. performance, development, culture) to fit local needs and culture.
- Partner with the regional People Team, communities and business leaders to develop custom programs based on regional needs.
- Lead employee listening mechanisms in regions—focus groups, interviews, and survey debriefs.
- Translate employee feedback into actionable insights and influence global program improvements.
- Facilitate training, team interventions, and learning opportunities across the region.
- Design and maintain a regional talent and engagement scorecard to track adoption, outcomes, and continuous improvement of TED programs.
- Stay current on research and trends in organizational health, culture, inclusion, and leadership, bringing recommendations back to the team.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\’t followed a traditional path, don\’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred.
- Minimum 10+ years in HR, organizational culture, or talent development (with international/multinational experience).
- Proven ability to independently lead and manage multiple, concurrent projects.
- Experience supporting transformation and change management initiatives at a global or regional scale.
- Strong facilitation skills and experience delivering live and asynchronous training to a variety of audiences.
- Skilled in both qualitative and quantitative data analysis to inform decision-making and measure impact.
- Demonstrated ability to influence without authority and build trusted partnerships with stakeholders at all levels, including senior leadership.
- Demonstrated commitment to building belonging and a positive employee experience.
- Comfortable working in fast-paced and ambiguous global environments.
Location
This role will be remote, and based in Ireland or the UK
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\’s why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you\’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\’t what you\’re looking for, please consider other open positions .
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
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Talent, Experience, and DEI Partner employer: Twilio
Contact Detail:
Twilio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Talent, Experience, and DEI Partner
✨Tip Number 1
Familiarise yourself with Twilio's core values and culture. Understanding their commitment to diversity, equity, and inclusion will help you align your experiences and ideas with their mission during discussions.
✨Tip Number 2
Network with current or former Twilio employees on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the TED Partner role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented DEI initiatives in previous roles. Highlighting measurable outcomes will demonstrate your ability to drive change and influence stakeholders effectively.
✨Tip Number 4
Stay updated on the latest trends in organisational health and employee engagement. Being able to reference current research during your conversations will showcase your commitment to continuous improvement and thought leadership in the field.
We think you need these skills to ace Talent, Experience, and DEI Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in HR, organisational culture, and talent development. Emphasise any international or multinational experience, as well as your ability to manage multiple projects.
Craft a Compelling Cover Letter: In your cover letter, express your passion for DEI initiatives and how your background aligns with Twilio's values. Mention specific examples of how you've influenced change and built partnerships in previous roles.
Showcase Your Skills: Highlight your facilitation skills and experience in delivering training. Provide examples of how you've used both qualitative and quantitative data analysis to inform decision-making and measure impact.
Research Twilio's Culture: Familiarise yourself with Twilio's commitment to global inclusion and employee experience. Reflect this understanding in your application by discussing how you can contribute to their vibrant team and diverse culture.
How to prepare for a job interview at Twilio
✨Understand Twilio's Culture
Before your interview, take some time to research Twilio's values and culture. Familiarise yourself with their commitment to diversity, equity, and inclusion (DEI) as well as their remote-first work environment. This will help you align your answers with what they value.
✨Showcase Your Experience
With a minimum of 10 years in HR or talent development required, be prepared to discuss specific examples from your past roles. Highlight your experience in managing multiple projects and how you've supported transformation initiatives, especially in diverse environments.
✨Prepare for Data-Driven Discussions
Since the role involves qualitative and quantitative data analysis, be ready to discuss how you've used data to inform decision-making in previous positions. Bring examples of how you've translated employee feedback into actionable insights.
✨Demonstrate Facilitation Skills
As the role requires strong facilitation skills, think of instances where you've delivered training or led discussions. Be prepared to share your approach to engaging different audiences and how you adapt your style to fit various cultural contexts.
