At a Glance
- Tasks: Drive sales and grow relationships with high-value customers across EMEA.
- Company: Join Twilio, a leader in innovative communication solutions.
- Benefits: Competitive pay, generous time off, wellness leave, and healthcare.
- Other info: Embrace diverse experiences and unleash your potential at Twilio.
- Why this job: Make a global impact while working remotely with a vibrant team.
- Qualifications: 6+ years in Account Management/Sales with a track record of success.
The predicted salary is between 36000 - 60000 £ per year.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote‑first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
About the job This position is needed to sell into high value prospects and customers. This person will play a key role in further growing the business across EMEA with a particular focus on Southern Europe. The candidate will be responsible for managing fast growing customers in the region. Focused mainly on Product cross and up‑sell and GP growth, as well as sourcing net new opportunities within a set of accounts.
Responsibilities
- Servicing the fastest growing customers in the region.
- Growing our revenue and gross profit share of wallet within your key account list.
- Opening doors to the purchase of Twilio’s products and services – including voice, messaging, email, contact centre, account security software.
- Maintaining the highest levels of customer satisfaction.
- Create pricing proposals, negotiating terms and managing the contract process.
- Selling solutions to a technical and business audience.
- Building trust and mutual respect with technical customers and peers.
- Thinking outside of the box and having extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.
- Balancing challenging priorities and handling multiple projects/deals at the same time.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required
- 6+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base.
- History of working with accounts ranging from large multinational enterprise customers to SMB.
- Demonstrated success by achieving quota on a consistent basis.
- Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base.
- A solid understanding of financial reporting within a direct customer base – Revenue and Gross Profit tracking, Risk and Opportunity (net new business) cadence.
Desired
- Ideally, you also have experience selling both to a business and technical audience.
- Experience and understanding of working in the communications market is preferable.
- Have sold or worked with Messaging, Voice Calling, Email, Account Security Verification.
- Or have prior experience in a traditional telecommunications environment/business.
Location
The position will be based in the United Kingdom.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in‑person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn’t what you’re looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E‑Verify program in certain locations, as required by law.
Strategic Account Executive employer: Twilio
At Twilio, we pride ourselves on being an exceptional employer, offering a remote-first work environment that fosters innovation and inclusivity. Our vibrant culture encourages personal and professional growth, with ample opportunities for career advancement and collaboration across diverse teams. With competitive benefits and a commitment to community engagement, Twilio is the perfect place for those looking to make a meaningful impact while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Executive
✨Tip Number 1
Network like a pro! Reach out to current Twilio employees on LinkedIn, join relevant groups, and attend industry events. Building connections can give you insider info and might just land you a referral.
✨Tip Number 2
Prepare for the interview by understanding Twilio’s products inside out. Familiarise yourself with their voice, messaging, and email solutions. This will help you speak confidently about how you can drive growth in those areas.
✨Tip Number 3
Showcase your success stories! Be ready to discuss specific examples of how you've managed accounts and achieved sales targets. Use metrics to back up your claims – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Twilio team.
We think you need these skills to ace Strategic Account Executive
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining Twilio and making an impact in the communications space.
Tailor Your Experience:Make sure to highlight your relevant experience in account management and sales. We’re looking for specific examples of how you've successfully sold complex solutions, so don’t hold back on those details!
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and structure your thoughts well. This will help us understand your qualifications quickly and easily.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Twilio
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Twilio's products and services, especially those related to voice, messaging, and email. This will help you articulate how these solutions can benefit potential customers and demonstrate your ability to sell complex technical solutions.
✨Showcase Your Account Management Skills
Prepare examples from your past experience that highlight your success in managing accounts and achieving sales quotas. Be ready to discuss specific strategies you've used for cross-selling and upselling, as well as how you've maintained high customer satisfaction levels.
✨Communicate Clearly and Confidently
During the interview, focus on simplifying complex concepts. Practice explaining technical details in a way that’s easy to understand for both business and technical audiences. This will showcase your extraordinary interpersonal skills and your ability to build trust with clients.
✨Be Ready to Discuss Challenges
Expect questions about how you handle multiple projects and challenging priorities. Prepare to share specific instances where you've successfully balanced competing demands while still delivering results. This will demonstrate your problem-solving abilities and resilience in a fast-paced environment.
