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- Tasks: Lead a global team in driving Professional Services sales and bookings.
- Company: Join Twilio, a leader in innovative communication solutions with a remote-first culture.
- Benefits: Enjoy competitive pay, generous time-off, wellness leave, and more perks.
- Why this job: Be part of a diverse team making a global impact while growing your career.
- Qualifications: 8-12 years in software/services sales; leadership experience required.
- Other info: Remote role based in the UK with 25% travel for meaningful connections.
The predicted salary is between 43200 - 72000 £ per year.
Senior Manager, Professional Services Sales
Remote – United Kingdom
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalised customer experiences.
Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionise how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
About the job
As a Senior Manager, Professional Services Sales, you will be a global leader at a growing Professional Service organisation within a world class technology company. You will be accountable for the global Professional Services bookings targets. You will be a true player-coach as you drive services bookings results through both your own, demonstrated services sales prowess and through your leadership of a team of highly seasoned services sales professionals. You will work closely with Twilio sales in order to foster a tight relationship and to identify service opportunities and drive demand to the Twilio Professional Services business. Further, you will work closely with Professional Services leadership to help grow the services sales organisation as we scale.
Responsibilities
- Supports the front line of the Professional Services team responsible for fostering positive relationships with both our product sales teams and our customers.
- Working with a wide array of personas consisting of c-suite leaders, IT leadership, project managers, contact centre management, and developers alike.
- Working in the services field in enterprise-scale implementations.
- Manage and develop a team with a focus on results and fostering a team culture that inspires excellence, fosters development and encourages collaboration.
- Working within the Twilio Professional Services organisation to manage a sometimes complex balance between sales, staffing and delivery considerations.
- Working in a fast paced environment with a variety of sales, growing as a manager and leader in your career.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- 8-12 years of professional experience in software, professional services, and/or contact centre, with 5+ years experience selling or directly supporting the sales process for a services practice.
- Have managed a team of individual contributors and have proven experience in services and/or sales operations and ability to leverage your professional experience to help develop others.
- Ability to work within a high-velocity deal team with a globally diverse set of deal team members, and adaptable in a work environment that has a start-up mentality.
- Comfortable carrying bookings targets.
- Experience around contact center software/services and/or custom application development and/or the ability to pick up on new technologies, new products and new industries quickly.
- Able to draft a high level solution architecture and quickly identify complexity, risk and dependencies.
- Excellent communication and presentation ability with the ability to quickly earn trusted-advisor status with internal stakeholders and clients alike.
Location:
This role will be remote AND based in the United Kingdom.
Travel
We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
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Senior Manager, Professional Services Sales employer: Twilio
Contact Detail:
Twilio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager, Professional Services Sales
✨Tip Number 1
Familiarize yourself with Twilio's products and services, especially those related to professional services and contact center solutions. Understanding the nuances of what we offer will help you articulate how your experience aligns with our needs during discussions.
✨Tip Number 2
Network with current or former Twilio employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Demonstrate your leadership skills by sharing specific examples of how you've successfully managed teams in high-pressure environments. Highlighting your ability to inspire and develop others will resonate well with our values.
✨Tip Number 4
Prepare to discuss your experience with sales targets and how you've achieved them in the past. Being able to showcase your results-driven mindset will be crucial in demonstrating your fit for this role.
We think you need these skills to ace Senior Manager, Professional Services Sales
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Manager, Professional Services Sales position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in software, professional services, and sales. Emphasize your leadership skills and any experience managing teams, as well as your ability to meet bookings targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to foster relationships with diverse stakeholders and drive results in a fast-paced environment.
Showcase Communication Skills: In both your CV and cover letter, highlight your excellent communication and presentation abilities. Provide examples of how you've earned trusted-advisor status with clients or internal stakeholders in previous roles.
How to prepare for a job interview at Twilio
✨Showcase Your Sales Experience
Be prepared to discuss your previous experience in selling professional services, especially in a software or contact center environment. Highlight specific achievements and how you met or exceeded sales targets.
✨Demonstrate Leadership Skills
Since this role involves managing a team, share examples of how you've successfully led teams in the past. Discuss your approach to fostering a collaborative culture and developing individual team members.
✨Understand Twilio's Products
Familiarize yourself with Twilio's offerings and how they relate to professional services. Be ready to discuss how you can leverage these products to drive service bookings and enhance customer experiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in high-pressure situations. Think of scenarios where you've had to balance sales, staffing, and delivery considerations, and be ready to explain your thought process.
