Senior Manager, Presales Engineering

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.

This position is needed to be a technical leader for a team of Presales Engineers covering the DACH subregion. In this role, you will report to the Presales Engineering Director, EMEA. We support some of the largest and fastest growing companies in the world, spanning industries such as marketing, business automation, and customer care. Twilions on the Presales Engineering team are experts in the CPaaS and Communications space and act as key members of our go-to-market teams in developing and optimising business critical customer engagement use cases with Twilio products. This role is highly cross functional, with deep integration with product management, carrier relations, finance, and our go-to-market sales and services teams.

Responsibilities

• Partner with the Sales leadership team to set our strategy for finding, closing and supporting opportunities in our sales funnel and in our existing customer base.
• Work across functions to ensure collaboration for shared goals and appropriate capacity for your team.
• Build and roll out programs that enable the Presales Engineers to scalably accelerate our Sales funnel.
• Attract, develop, and motivate a team of highly skilled and talented Presales Engineers, continually educating your team and seeking innovative solutions for improving your team.
• Ensure that your team has the support that they need to be successful as well as providing direct mentoring and guidance on a day to day basis.
• Lead the technical strategy and technical forecast, determine what role Presales Engineers should play in accelerating new sign-ups, and how to deploy the team most effectively.
• Measure and communicate results – use data to communicate results and make decisions.
• Set clear expectations for your team, remove obstacles where possible, and actively communicate tradeoffs to stakeholders when deciding where your team needs to focus.
• Engage with Product, Support, Sales, Operations, Legal, Security, Engineering, and every single other department as necessary to make our customers successful on our platform.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 7+ years of relevant presales work experience within the SaaS or CPaaS industry, inclusive of BS in Computer Science or equivalent software engineering experience.
• 3+ years of formal people leadership experience, with a proven track record of coaching for performance, fostering psychological safety, and supporting professional growth for team members at varying levels of seniority.
• Proven ability to drive business results not just by meeting targets, but by setting strategic priorities, empowering your team to work smarter, and making data-driven decisions that align with the broader organisation's goals.
• Proven track record of building high performance teams and leading by example.
• Superior written and verbal communication skills, with the ability to influence cross-functionally and resolve complex conflicts with sales leadership or other stakeholders through a 'teach and demonstrate' approach.
• A hands-on approach to problem solving. Always ready to handle customer blocking issues and work opportunities directly alongside your team.
• A strong understanding of the developer adoption cycle, as well as experience in the technology areas relevant to Twilio’s market: contact centre, IP-based telephony, messaging, real-time communications, security, authentication, email, scaling web and mobile applications.
• Tech-savvy leaders, experience with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) cloud application architecture and AI systems.
• Experience with sales methodologies.
• Cross-functional experience in pre-sales or post-sales technical consulting, software engineering, or product management is a plus.
• Comfortable with ambiguity and proactive in leading change.
• Demonstrated ability to communicate the 'why' behind organisational changes, manage stakeholder expectations, and maintain team agility during periods of transition.

Desired:

• Fluency in German.

Location

This role will be remote and based in the UK.

Travel

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.