At a Glance
- Tasks: Lead technical pre-sales efforts and build relationships with customers across EMEA.
- Company: Join Twilio, a remote-first company revolutionising global communications.
- Benefits: Competitive pay, generous time off, wellness leave, and healthcare.
- Other info: Dynamic role with opportunities for travel and community engagement.
- Why this job: Make an impact by helping businesses enhance customer experiences with innovative tech.
- Qualifications: 5+ years in technical pre-sales, strong understanding of voice protocols and cloud platforms.
The predicted salary is between 80000 - 100000 £ per year.
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.
Join the team as our next Principal Presales Engineer for our Twilio Communications EMEA team.
The Twilio Principal Presales Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers. This position is needed to deliver the technical win and product fit to our customers across the EMEA region. A Twilio Communications Solutions Engineer is an experienced pre-sales engineer who builds customer trust in Twilio’s Customer Engagement Platform.
Responsibilities
- Work alongside Twilio New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success.
- Build a successful business partnership with Twilio Account Executives focussing on great business discovery within prospects and communicating the business value of Twilio solutions.
- Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle.
- Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology.
- Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges.
- Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products.
- Form an understanding of a customers business and help solve problems they’ve identified as well as uncover areas of opportunity.
- Build trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation.
- Contribute to the wider Twilio Solutions Engineer community by sharing knowledge, building demo assets and reusable presentations.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- At least 5 years in a technical pre-sales role in CPaaS or Telecom space.
- Solid understanding and experience of the sales cycle and the role of a pre-sales engineer.
- Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs.
- Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success.
- An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience.
- Ability to ask the right questions to build a deep understanding of a customers needs and guide them to a technical solution using Twilio Communications products.
- Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures.
- Experience writing code in one or more of the following areas: Backend (Java, C#, Node.js, Python or PHP), Web (JS, React).
- Experience with designing and consuming REST APIs.
Desired:
- Familiarity with Mobile development, especially for iOS and Android.
- Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role.
- Experience with automation, cloud-native development and skills with a major cloud platform.
- Experience with sales methodologies.
- Additional language speaker a plus.
Location
This role will be remote and based in the UK, Ireland or Spain.
Travel
We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer.
Principal Presales Engineer - CpaaS employer: Twilio
At Twilio, we pride ourselves on being a remote-first employer that fosters a culture of connection and global inclusion, allowing our employees to thrive regardless of their location. With competitive pay, generous time off, and a commitment to employee growth through innovative projects and community engagement, we empower our team members to make a meaningful impact in the world of communications. Join us as we revolutionise customer experiences and enjoy the unique advantage of working within a vibrant, diverse team dedicated to personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Presales Engineer - CpaaS
✨Tip Number 1
Network like a pro! Reach out to current Twilio employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. Building connections can give you insider knowledge and make you stand out.
✨Tip Number 2
Prepare for those interviews! Research Twilio’s products and services, especially in the CPaaS space. Be ready to discuss how your skills align with their needs and come armed with examples of how you've solved similar challenges in the past.
✨Tip Number 3
Showcase your creativity! During presentations or demos, think outside the box. Twilio values innovation, so don’t hesitate to propose unique solutions that could benefit potential clients. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a thank-you note expressing your appreciation for their time and reiterating your enthusiasm for the role. It’s a simple gesture that can leave a lasting impression.
We think you need these skills to ace Principal Presales Engineer - CpaaS
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Principal Presales Engineer role. Highlight your experience in CPaaS or Telecom, and showcase how your skills align with Twilio's mission of delivering innovative communication solutions.
Showcase Your Technical Skills:Don’t shy away from detailing your technical expertise! Whether it’s your knowledge of voice protocols, coding experience, or familiarity with cloud platforms, we want to see how you can contribute to our team and help our customers succeed.
Be a Storyteller:Remember, we’re looking for someone who can engage an audience. Use your application to demonstrate your storytelling ability—explain complex topics in a way that’s easy to understand and shows your knack for building relationships.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the Twilio team!
How to prepare for a job interview at Twilio
✨Know Your Tech Inside Out
As a Principal Presales Engineer, you'll need to demonstrate a solid understanding of Twilio's communications technology. Brush up on voice protocols, SIP implementations, and messaging APIs. Be ready to discuss how these technologies can solve customer challenges.
✨Master the Art of Storytelling
You’ll be presenting complex technical solutions to both technical and non-technical audiences. Practice your storytelling skills to engage your listeners and make your points clear. Use real-world examples to illustrate how Twilio’s solutions can create value for customers.
✨Prepare for Technical Discovery
Anticipate the types of questions you might ask during technical discovery sessions. Think about how to uncover customer needs and challenges effectively. Prepare some insightful questions that will help you guide them towards the right Twilio solutions.
✨Showcase Your Collaboration Skills
This role involves working closely with Account Executives and other teams. Be prepared to discuss your experience in collaborative environments. Highlight instances where you've successfully partnered with others to drive deal success and build strong business relationships.
