At a Glance
- Tasks: Engage with clients, showcase Twilio's tech, and drive successful pre-sales strategies.
- Company: Join Twilio, a leader in innovative communication solutions with a remote-first culture.
- Benefits: Enjoy competitive pay, generous time off, wellness leave, and a supportive work environment.
- Other info: Remote role with travel opportunities to connect with clients and colleagues.
- Why this job: Be part of a vibrant team making a global impact while developing your career.
- Qualifications: 5+ years in technical pre-sales, strong understanding of voice protocols, and excellent communication skills.
The predicted salary is between 70000 - 90000 £ per year.
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.
Join the team as our next Principal Presales Engineer for our Twilio Communications EMEA team.
The Twilio Principal Presales Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers. This position is needed to deliver the technical win and product fit to our customers across the EMEA region. A Twilio Communications Solutions Engineer is an experienced pre-sales engineer who builds customer trust in Twilio’s Customer Engagement Platform.
Responsibilities
- Work alongside Twilio New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success.
- Build a successful business partnership with Twilio Account Executives focussing on great business discovery within prospects and communicating the business value of Twilio solutions.
- Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle.
- Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology.
- Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges.
- Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products.
- Form an understanding of a customers business and help solve problems they’ve identified as well as uncover areas of opportunity.
- Build trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation.
- Contribute to the wider Twilio Solutions Engineer community by sharing knowledge, building demo assets and reusable presentations.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- At least 5 years in a technical pre-sales role in CPaaS or Telecom space.
- Solid understanding and experience of the sales cycle and the role of a pre-sales engineer.
- Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs.
- Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success.
- An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience.
- Ability to ask the right questions to build a deep understanding of a customers needs and guide them to a technical solution using Twilio Communications products.
- Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures.
- Experience writing code in one or more of the following areas: Backend (Java, C#, Node.js, Python or PHP), Web (JS, React).
- Experience with designing and consuming REST APIs.
Desired:
- Familiarity with Mobile development, especially for iOS and Android.
- Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role.
- Experience with automation, cloud-native development and skills with a major cloud platform.
- Experience with sales methodologies.
- Additional language speaker a plus.
Location
This role will be remote and based in the UK, Ireland or Spain.
Travel
We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer.
Principal Presales Engineer employer: Twilio
At Twilio, we pride ourselves on being an exceptional employer, offering a remote-first work environment that fosters innovation and inclusivity. Our vibrant culture encourages personal and professional growth, with ample opportunities for career advancement and collaboration across diverse teams. With competitive benefits and a commitment to community engagement, Twilio is the perfect place for those looking to make a meaningful impact while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Presales Engineer
✨Tip Number 1
Get to know Twilio inside out! Familiarise yourself with their products and services, especially in the CPaaS and Telecom space. This will help you speak confidently during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current Twilio employees on LinkedIn or attend industry events. Building relationships can give you insider insights and might even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Prepare for technical discussions! Brush up on your knowledge of voice protocols, SIP implementations, and messaging APIs. Being able to discuss these topics fluently will set you apart from other candidates.
✨Tip Number 4
Don’t forget to showcase your creativity! During interviews, share examples of how you've solved complex problems in the past. Twilio values innovative thinkers, so let your problem-solving skills shine through!
We think you need these skills to ace Principal Presales Engineer
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical expertise in your application. We want to see how your experience aligns with the role of a Principal Presales Engineer, especially in areas like CPaaS, VoIP, and cloud platforms.
Tell Your Story:We love engaging storytellers! Use your application to showcase your journey and how you've built relationships in previous roles. This is your chance to connect with us on a personal level.
Be Specific About Your Achievements:When detailing your past experiences, be specific about your achievements. Quantify your successes where possible, as this helps us understand the impact you've made in your previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Twilio
✨Know Your Tech Inside Out
As a Principal Presales Engineer, you need to be well-versed in Twilio’s communications technology and the technical aspects of the sales cycle. Brush up on voice protocols, SIP implementations, and messaging APIs. Be ready to discuss how these technologies can solve customer challenges.
✨Master the Art of Storytelling
You’ll be presenting complex solutions to both technical and non-technical audiences. Practice your storytelling skills to engage your listeners and clearly communicate the value of Twilio’s offerings. Use real-world examples to illustrate how Twilio can transform customer experiences.
✨Build Relationships Before the Interview
Since this role involves building trust with customers, start networking with Twilio employees or industry professionals before your interview. This will give you insights into the company culture and help you understand what makes Twilio unique, which you can reference during your discussions.
✨Prepare for Technical Discovery Sessions
Anticipate questions about how you would lead technical discovery sessions with customers. Think about the types of questions you would ask to uncover their needs and how you would articulate Twilio’s solutions. Practising mock sessions can help you feel more confident.
