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For Companies At a Glance
- Tasks: Partner with sales teams to deliver innovative technical solutions and build customer trust.
- Company: Join Twilio, a leader in shaping the future of communications.
- Benefits: Enjoy competitive pay, generous time off, and wellness leave.
- Why this job: Make a real impact by helping customers succeed with cutting-edge technology.
- Qualifications: 4+ years in pre-sales or 5+ years in technical support; fluent Hebrew speaker.
- Other info: Remote role with opportunities for travel and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.
This position is needed to enable our customers to build the future of communications. The Solutions Engineer is a critical part of the sales team focused on our strategic segment. Twilio’s Solutions Engineers are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions.
Responsibilities
- Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
- Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
- Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
- Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders.
- Be hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
- Take the initiative to identify and solve problems - both for the customer and within the organization as we grow.
- Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required
- 4+ years pre-sales experience selling complex, technical products or 5+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting.
- Excellent communicator and presenter able to gain audience confidence.
- An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.
- Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution.
- Previous software development experience or working knowledge in one or more of the following areas: Backend (Java, C#, Node.js, Python, PHP), Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular).
- Experience building with REST APIs.
- Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.
- Fluent Hebrew speaker.
Desired
- Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
- Previous experience in Telecom, SIP, Contact Center, or Security is a plus.
- Experience with sales methodologies.
Location
This role will be remote AND based in the United Kingdom.
Travel
We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn’t what you’re looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer.
Presales Engineer (Hebrew Speaker) employer: Twilio
Contact Detail:
Twilio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Presales Engineer (Hebrew Speaker)
✨Tip Number 1
Get to know Twilio inside out! Familiarise yourself with their products and services, especially how they can solve customer problems. This will help you shine during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your presentation skills! As a Solutions Engineer, you'll need to demonstrate complex solutions clearly. Try rehearsing with friends or family to get comfortable explaining technical concepts in an engaging way.
✨Tip Number 3
Network like a pro! Connect with current Twilio employees on LinkedIn or attend industry events. Building relationships can give you insider insights and might even lead to referrals, which can be a game-changer in your job search.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Twilio team!
We think you need these skills to ace Presales Engineer (Hebrew Speaker)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Presales Engineer role. Highlight your relevant experience in pre-sales and technical solutions, and don’t forget to mention your Hebrew language skills!
Showcase Your Technical Skills: We want to see your technical prowess! Include specific examples of how you've used your software development knowledge or worked with APIs in previous roles. This will help us understand how you can contribute to our team.
Be Authentic: Let your personality shine through in your application. We value diverse experiences and want to know what makes you unique. Share your story and how it aligns with Twilio’s mission to revolutionise communications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Twilio
✨Know Your Tech Inside Out
As a Presales Engineer, you'll need to demonstrate a solid understanding of Twilio's products and APIs. Brush up on your technical knowledge, especially in areas like backend development and REST APIs. Be ready to discuss how these technologies can solve customer challenges.
✨Master the Art of Storytelling
You’ll be presenting complex solutions to diverse audiences, so practice telling engaging stories that highlight how Twilio’s products can meet customer needs. Use real-world examples to illustrate your points and make sure you can explain technical concepts in simple terms.
✨Prepare for Technical Discovery
Anticipate the questions customers might have about their technical pains. Prepare to lead discussions that uncover their needs and demonstrate how Twilio can provide tailored solutions. This will help you establish trust and position yourself as a valuable advisor.
✨Show Your Passion and Energy
Twilio values high-energy individuals who are passionate about problem-solving. During the interview, let your enthusiasm shine through. Share examples of how you've taken initiative in past roles and how you can bring that same energy to the team.
