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- Tasks: Lead a team of Sales Support Specialists and optimise sales processes across regions.
- Company: Join Twilio, a dynamic tech company with a focus on innovation and collaboration.
- Benefits: Enjoy competitive pay, generous time off, wellness leave, and healthcare benefits.
- Other info: Remote role based in the UK or Ireland, with opportunities for travel and professional growth.
- Why this job: Make a real impact by streamlining sales support and driving efficiency in a global team.
- Qualifications: 5+ years in sales or operations, with strong leadership and analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
This position is needed to centralize and optimize the Sales Support function across APJ and EMEA, ensuring standardized execution and equitable resource distribution for our global Sales organization. You will lead a newly unified pillar of sales support specialists, build a data‑driven culture to optimize sales processes, and create efficiencies at the intersection of strategy and execution.
Responsibilities
- Directly manage and lead a regional team of Sales Support Specialists, providing day‑to‑day guidance, performance management, and professional mentorship.
- Standardize regional playbooks for Tasks, Tickets, Cases, and Deal‑related Workflows to ensure global consistency and accountability.
- Analyze team utilization and performance metrics to shift from anecdotal feedback to data‑driven resourcing decisions.
- Optimize SSS:AE alignment to ensure Account Executives receive equitable and efficient support for high priority deals.
- Collaborate with the Chief of Staff and cross‑functional Ops teams to identify and solve recurring bottlenecks in the sales workflow.
Qualifications
- 5+ years of experience in Sales, Sales Operations, Sales Support, or Revenue Operations within a high‑growth SaaS environment.
- 2+ years of direct people management experience with a focus on coaching and professional development.
- Proven technical proficiency in Salesforce, CPQ (Configure, Price, Quote) workflows, and deal desk mechanics.
- Strong analytical skills with the ability to track team capacity, SLAs, and utilization rates.
- Experience managing remote or distributed teams across EMEA and/or APJ.
- Proficiency in Spanish, French, German is a plus but not required.
- Direct Sales experience as an Account Executive, or equivalent.
Location
This role will be remote but must be based in the UK or Ireland.
Travel
For this role, you may be required to travel occasionally to participate in project or team in‑person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Equal Opportunity Employer
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E‑Verify program in certain locations, as required by law.
Manager, Sales Support Specialists Remote - United Kingdom employer: Twilio
Contact Detail:
Twilio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Sales Support Specialists Remote - United Kingdom
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could get your foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their sales processes and think about how you can contribute to optimising them. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. Focus on articulating your experience in sales support and how you’ve driven efficiencies in past roles. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Manager, Sales Support Specialists Remote - United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Manager, Sales Support Specialists. Highlight your experience in sales operations and people management, and don’t forget to sprinkle in some keywords from the job description to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've optimised sales processes or led teams in the past – we love a good story!
Show Off Your Analytical Skills: Since this role involves a lot of data-driven decision-making, make sure to showcase your analytical skills. Mention any tools or methods you’ve used to track performance metrics and how they’ve helped improve team efficiency.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Twilio
✨Know Your Numbers
As a candidate for the Manager, Sales Support Specialists role, it's crucial to come prepared with data. Familiarise yourself with key metrics related to sales support and operations. Be ready to discuss how you've used data to drive decisions in your previous roles.
✨Showcase Your Leadership Style
Since this position involves managing a team, be prepared to share your approach to leadership. Think about specific examples where you've successfully mentored or developed team members. Highlight your experience in managing remote teams, as this will resonate well with the interviewers.
✨Understand the Sales Workflow
Dive deep into the sales processes relevant to the role. Be ready to discuss how you would identify and solve bottlenecks in the sales workflow. Showing that you can think strategically about optimising sales support will set you apart from other candidates.
✨Prepare Questions
Interviews are a two-way street! Prepare insightful questions about the company's sales strategy and how the Sales Support Specialists fit into the bigger picture. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.