Principal Presales Engineer, Product Specialist - CDP, Martech, AI New Remote - United Kingdom in London

This position acts as the bridge between our most complex enterprise accounts and our Product teams. You will scope, design, and validate how multi‑product solutions fit into the client’s ecosystem and help paint the long‑term Twilio vision for our customers. You will be a critical partner cross‑functionally, working with product, engineering, and marketing to identify and share technology patterns and shifts from our clients (and prospects) to influence product strategy.

Responsibilities

• Develop expertise of the Twilio platform, use cases, and buyer personas, while staying current on Customer Data Platform, AI, and data engineering trends.
• Architect the Technical Win: scope, design, and build multi‑product solution architecture and compelling presentations to secure the Technical Win, in partnership with core sales, core SE, and Enterprise Strategist teams.
• Design creative solutions across customer data flows, AI decisioning, and end‑to‑end customer journey design.
• Educate cross‑functional teams on product‑specific knowledge, enablement, strategy, and solutions / use cases (Sales, Presales, Marketing, Enablement, CS, Product, etc.).
• Mentor sales and SE team members on value‑selling strategies and complex solution selling.
• Document recent patterns and technology shifts with our clients and prospects to influence Product and R&D strategy via GTM interlock and Product Life Cycle processes.
• Drive Thought Leadership: proactively contribute to the Specialist Org strategy and the multi‑product GTM motion.

Qualifications

• Demonstrated ability to lead complex solutions sales cycles, including novel solution scoping, design, and validation.
• Expert stakeholder collaboration and influencing skills.
• 6+ years of progressive presales experience, including complex solution architecture.
• 2+ years of demonstrated expertise in CDP and/or martech related platforms – including data engineering, data modeling, and/or cloud data warehouse.
• Strong track record of excellent verbal and written communication skills, and driving deal strategy with creative and compelling storytelling.
• Experience selling and designing solutions across multiple product areas within a CDP or martech‑related platform.
• Confidence influencing and engaging with highly skilled and experienced audiences including C‑level executives.
• Experience working in an overlay or specialist presales capacity.
• Experience collaborating with product on strategy, positioning, and roadmap.

Location

This role will be remote but must be based in the United Kingdom or Ireland.

Travel

Approximately 20% travel is anticipated to help you connect in‑person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Equal Employment Opportunity

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E‑Verify program in certain locations, as required by law.