Principal Presales Engineer, Product Specialist – CDP, Martech, AI in London

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote‑first work and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

This position is needed to act as the 'bridge' between our most complex enterprise accounts and our Product teams. You will scope, design, and validate how complex multi-product solutions fit into the client’s ecosystem and help paint the long‑term Twilio vision for our customers. You will be a critical partner cross‑functionally, working with product, engineering, and marketing to identify and share technology patterns and shifts from our clients (and prospects) to influence product strategy.

Responsibilities

• Develop your expertise of the Twilio platform, use cases and buyer personas, while staying current on Customer Data Platform, AI, and data engineering trends.
• Architect the Technical Win: Scope, design, and build multi-product solution architecture and compelling presentations to secure the Technical Win, in partnership with core sales, core SE, and Enterprise Strategist teams.
• Design creative solutions across customer data flows, AI decisioning, and end‑to‑end customer journey design.
• Educate cross‑functional teams on product specific knowledge, enablement, strategy, and solutions / use cases (Sales, Presales, Marketing, Enablement, CS, Product, etc.).
• Mentor sales and SE team members on value‑selling strategies and complex solution selling.
• Document recent patterns and technology shifts with our clients and prospects to influence Product and R&D strategy via GTM interlock and Product Life Cycle processes.
• Drive Thought Leadership: Proactively contribute to the Specialist Org strategy and the multi‑product GTM motion.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required

• Demonstrated ability to lead complex solutions sales cycles, including novel solution scoping, design, and validation.
• Expert stakeholder collaboration and influencing skills.
• 6+ years of progressive presales experience, including complex solution architecture.
• 2+ years of demonstrated expertise in CDP and/or martech related platforms - including data engineering, data modeling, and/or cloud data warehouse.
• Strong track record of excellent verbal and written communication skills, and driving deal strategy with creative and compelling storytelling.
• Experience selling and designing solutions across multiple product areas within a CDP or Martech‑related platform.
• Confidence influencing and engaging with a highly skilled and experienced audience including C-level executives.

Desired

• Experience working in an overlay or specialist presales capacity.
• Experience collaborating with product on strategy, positioning, and roadmap.

Location

This role will be remote but must be based in the United Kingdom or Ireland.

Travel

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in‑person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Equal Opportunity Statement

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.