Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. Hiring and how we workWe use Artificial Intelligence (AI) to help make our hiring process efficient. Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. .See yourself at TwilioJoin the team as Twilio's next Legal Services Manager.About the jobWe are looking for a Legal Services Manager to join our Center of Excellence function within our larger Legal Operations Team. In this role, you will be responsible for reviewing and vetting high-volume, repeatable work across multiple facets of the Legal Team and serving as the initial legal point of contact. You will also support ad-hoc operational activities to make the Legal Team more efficient.Legal Support Requests & Commercial ContractsServe as a first point of contact for GTM and Telecom Carrier Relations colleagues and provide education and process guidance on commercial contracts and other legal inquiriesReview, vet, and provide timely responses to a high volume of incoming legal requests, including general legal questions, agreement negotiation requests, and other legal support needs, while ensuring adherence to internal processes and policiesIndependently review and negotiate NDAs, SOWs, assignment and assumption agreements, transition services agreements, service orders, and other miscellaneous legal documents on Twilio's template and counterparty's templateLegal Processes & OperationsSupport law firm eBilling matter creation and configuration, and resolve escalations related to law firm invoicesBe an operational expert on all processes that touch the Center of Excellence (e.g., Twilio's GTM-facing and telecom carrier-facing contracting processes, law firm billing-related processes)Contribute your knowledge and learnings from novel situations to the Center of Excellence PlaybookSupport a range of ad-hoc operational projects and high-volume tasks across multiple legal functionsQualificationsTwilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. RequiredA bachelor’s degree5+ years of experience as a Legal Operations Analyst/Manager, Contracts Administrator/Manager, or ParalegalStrong working knowledge of commercial contracts and commercial contracting principles, including experience independently drafting and negotiating NDAs, SOWs, assignment and assumption agreements, transitions services agreements, and service ordersExperience using commercial contracting tools, including Salesforce, Conga, Microsoft Office Suite, Google Suite, Airtable, DocuSign, and Adobe Acrobat ProExperience using AI, with a working understanding of how common LLMs (e.g., ChatGPT, Gemini, Claude) function and can be leveraged to make day-to-day legal work more efficientOutstanding communication skills, both written and verbal, and strong attention to detail with a customer-first attitudeBe a process-minded and oriented professionalAbility to work in a fast-paced and ever-changing environment with minimal supervision DesiredExperience supporting a sales organization at a high growth technology companyExperience creating and managing process documentation and policiesExperience handling high-volume, repeatable tasks across different legal functions (e.g., commercial, law enforcement response, litigation)Exposure to law firm billing, including using eBilling software (e.g., Brightflag, Onit, Legal Tracker)Good sense of humor, disdain for drama, interest for learning new things, and desire to get things doneLocationThis role will be remote and based in the UK. While this role is remote, you may be required to travel occasionally for team offsites, All Hands, and other gatherings.What We OfferWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Twilio is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic informationTwilio thinks big. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Legal Service Manager- Legal employer: Twilio
At Twilio, we pride ourselves on being a remote-first employer that fosters a culture of connection and global inclusion, making every team member feel valued regardless of their location. With competitive pay, generous time off, and ample opportunities for personal and professional growth, we empower our employees to make a meaningful impact while enjoying a supportive work environment. Join us in revolutionising communications and unleash your full potential as part of a vibrant team dedicated to innovation and positive change.
