At a Glance
- Tasks: Create and scale customer advocacy programs, showcasing success stories across various marketing channels.
- Company: Join Twilio, a leading tech company focused on customer success and innovation.
- Benefits: Competitive pay, generous time off, wellness leave, and health care benefits.
- Other info: Collaborative environment with opportunities to work with senior executives and global brands.
- Why this job: Make a real impact by amplifying customer stories and driving engagement in EMEA.
- Qualifications: 6+ years in customer marketing with strong storytelling and communication skills.
The predicted salary is between 60000 - 80000 £ per year.
The Twilio Customer Marketing team is looking for a builder to create and scale our customer advocacy program in EMEA.
In this role, you will help source, activate, and amplify customer success stories, orchestrating each step of the customer storytelling across marketing campaigns and programs.
This individual will work in partnership with marketing and sales stakeholders to build a pipeline of customer advocates and lead them through integrated end-to-end engagements to showcase their stories.
Responsibilities
- Partner with sales, product, and marketing to identify and nurture Twilio customer advocates.
- Develop a deep understanding of the narratives that resonate with EMEA audiences and map them directly to our customer programs.
- Lead end‑to‑end engagements with customers to showcase their success stories across content, events, PR, campaigns, and beyond.
- Deliver a steady drumbeat of high‑impact customer stories to help customers and prospects understand Twilio’s value and business impact.
- Balance local and central needs in EMEA customer storytelling, wearing the customers’ shoes and becoming a trusted partner.
Qualifications
- 6+ years in customer marketing, advocacy, or related roles.
- Excellent communication and storytelling skills.
- Experience working cross‑functionally with both sales and marketing roles.
- Experience working directly with senior executives in customer accounts on marketing engagements (stories, speaking opportunities, etc.).
- Preferred: B2B technology marketing experience.
- Preferred: Experience with large enterprise customers and Global 2000 brands.
Benefits
- Competitive pay.
- Generous time off.
- Ample parental and wellness leave.
- Health care.
- Retirement savings program.
- And much more (offerings vary by location).
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We think you need these skills to ace Customer Marketing Manager in City of Westminster
Customer Advocacy
Storytelling Skills
Cross-Functional Collaboration
Customer Engagement
B2B Marketing
Content Development
Event Management
