Apprentice ICT Technician in Cambridge

TWI is looking for an enthusiastic ICT Support Apprentice to join our ICT Group at our Head Office in Abington, Cambridge. This is an excellent opportunity for someone starting out in IT and looking to build a long-term career through hands-on experience, structured learning and support from experienced professionals. Our ICT team plays a key role in supporting the systems, services and communications that keep the organisation running, giving you exposure to a wide range of technologies and real business challenges from day one.

You will be supported throughout your apprenticeship by experienced colleagues who will mentor you as you grow your technical knowledge, confidence and professional skills. This is a varied, practical role that will give you the perfect platform to begin your career in IT, including opportunities to:

• Build strong first-line support and troubleshooting skills in a real working environment.
• Develop confidence in supporting colleagues and communicating with people across the organisation.
• Learn how to prioritise tasks, manage your time and work effectively as part of a busy IT team.
• Gain hands-on experience of day-to-day IT operations, including user support and system administration.
• Work with a wide range of technologies including Microsoft Windows, Microsoft 365, mobile device management tools, service desk platforms and Apple devices and the ever-emerging AI environment.
• Become a valued member of a friendly and knowledgeable team that wants to help you succeed.

We would love to hear from you if you have:

• A genuine interest in IT and technology, with a practical and common-sense approach to problem solving.
• An understanding of the importance of good customer service and helping people effectively.
• A well-organised and methodical way of working.
• Good communication skills, a positive attitude and a willingness to learn as part of a team.
• Any awareness of business systems, customer engagement tools or digital communications would be helpful, but not essential.

We are looking for someone who is motivated, curious and ready to start building a successful future in IT. In return, you will gain practical experience, professional support and the chance to develop within an organisation that values teamwork, innovation, responsibility, customer focus, adaptability and respect.

We welcome applications from students who have not yet completed their GCSEs. Conditional offers will be made on the basis that applicants achieve five GCSEs (or equivalent) including English, Maths, and Sciences at Level 4/5 (Grade C) or above.

This position may require travel in the UK.

TWI Ltd is a world expert in engineering, materials and joining technologies with significant property assets. We provide industry with advice and know-how in design, fabrication, failure analysis and prevention. We offer opportunities to collaborate with inspiring and expert teams and a supportive environment in which you are actively encouraged to share your ideas and continually develop your own skills and knowledge.

If you are looking to join an organisation that is fuelled by innovation, teamwork, and openness, this role could be for you.

TWI Ltd is committed to treating all employees fairly and to being an inclusive employer. Our aim is to create a work environment where our employees can reach their full potential. We put Equality, Diversity and Inclusion at the heart of our people practices to attract, develop and retain the best talent.

We recognise that it's the differences of our people that gives us the competitive edge and enables us to maintain our world leading reputation. This is why we are committed to ensuring there is diversity across every level of our organisation; representative of the Members and societies we serve. We have made Inclusion our number one corporate value to demonstrate our commitment to ensure it is at the core of everything we do at TWI.

We are pleased to confirm that we have achieved the first stage accreditation, which means we are a 'Disability Confident Employer'.