Support and Integration Team Leader in Birmingham

About the Organisation

Our client is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self‑sufficient and ambitious lives. They bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services. They actively challenge and disrupt systems that perpetuate inequalities.

Location

Birmingham, England, United Kingdom

Position

Support and Integration Team Leader

Full‑time, 37.5 hrs/week, 12‑month fixed term contract (maternity leave).

Our Commitment to You

• Competitive salary
• 25 days annual leave, plus bank holidays
• Pension
• Flexible working
• Employee Recognition Programme
• Training and development opportunities
• Employee Assistance Programme
• Social gatherings and staff retreats
• A fully stocked staffroom

About the Role

As a Support and Integration Team Leader, you will lead a dedicated team of support practitioners to deliver compassionate, person‑centred resettlement services that empower clients to build independence and flourish in their new communities.

Your responsibilities include:

• Lead and develop the team, ensuring high quality, empathetic care.
• Guiding, training and motivating team members.
• Maintain your own caseload, represent the organisation to external stakeholders and provide clear reporting.
• Oversee safeguarding concerns, ensuring appropriate referrals and follow‑up.
• Monitor service quality through audits, data reviews and CRM reporting.
• Collaborate with internal partners.
• Manage performance, HR processes, training logs and holiday requests.
• Ensure accurate record‑keeping, CRM updates and service documentation.
• Conduct quality audits and recommend improvements.

About You

• Experience providing frontline support in an advice/guidance role.
• Experience working with refugees and migrants.
• Knowledge of support service standards and procedures.
• Knowledge of UK institutions (local authorities, DWP, Home Office, etc.).
• Knowledge of the UK asylum system and resettlement programmes.
• Ability to manage a team delivering frontline support work.

Closing Date

14th December 2025.

Equal Opportunities

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.

How to Apply

If you want to guide a team making a life‑changing impact every day as a Support and Integration Team Leader, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Seniority Level

Mid‑Senior level

Employment Type

Contract

Job Function

Engineering and Information Technology

Industries

IT System Training and Support