Support and Integration Officer in Birmingham

The Organisation

Our client is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self‑sufficient and ambitious lives. They bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services.

Our client’s mission goes beyond individual support; they actively challenge and disrupt the systems that perpetuate inequalities in society.

Location

Birmingham, UK

Position Overview

The role is a Support and Integration Officer, full‑time, permanent, 37.5 hours per week, Monday to Friday, 9am–5pm.

Our Clients Commitment to You

• Salary of £26,521 per annum
• 25 days annual leave, plus bank holidays
• Pension
• Flexible working
• Employee Recognition Programme
• Training and development opportunities
• Employee Assistance Programme
• Social gatherings and staff retreats
• A fully stocked staffroom!

What You\’ll Be Doing

As a Support and Integration Officer, you will deliver high‑quality support and guidance to help refugees in Birmingham successfully resettle and integrate into their new communities. You will take ownership of a caseload, conduct pre‑tenancy assessments, create personalised support plans, and offer practical, informed guidance on housing, finance, education, health, and immigration. You\’ll provide budgeting support, register users with care providers, develop social networks, advocate, and advise on volunteering, training, and employment opportunities.

In addition, you will develop strong relationships with local agencies, coordinate group sessions and help individuals connect with wider opportunities and community resources.

Additionally, You Will

• Make referrals to relevant departments and partner agencies
• Maintain accurate case records and files to a high standard
• Participate fully in team meetings, training, supervision, and other staff activities
• Organise house meetings and carry out property and community visits

What Our Client Is Looking For

• Experience of working with asylum seekers or refugees in a voluntary or paid capacity
• Experience of providing advice and guidance, advocacy and culturally sensitive support
• Experience and knowledge of working with people with complex/multiple support needs
• Experience of creating support plans and completing needs assessments
• Experience and capability to support refugees in the UK
• An understanding of the importance of safeguarding in relation to working with vulnerable adults
• The ability to effectively assess, manage and continuously review needs and risks
• The ability to maintain accurate records and manage a caseload
• Confident IT skills, including Microsoft Outlook, Excel, Word and PowerPoint
• Strong verbal and written communication skills
• A full, valid driving licence and access to your own vehicle for work purposes

Due to the nature of this post, an enhanced DBS check will be undertaken for successful applicants, but only with their prior consent.

The closing date for this role is 7th December 2025.

Other organisations may call this role Refugee Support Officer, Integration Support Officer, Caseworker, Housing and Employment Support Worker, or Community Support Officer.

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.