Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead hotel operations, implement procedures, and enhance guest experiences.
- Company: Join Aimbridge Hospitality, a global leader in connecting people with unforgettable experiences.
- Benefits: Enjoy hotel discounts, flexible pay options, gym access, and generous holiday time.
- Why this job: Step into a senior role with growth potential and a focus on team engagement and service excellence.
- Qualifications: Proven leadership experience in hospitality, preferably with major global brands.
- Other info: Be part of an exciting transformation at the London Allianz Stadium Hotel.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. Were passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our people first approach to business, the Aimbridge experience is like no other.
London Allianz Stadium Hotel Twickenham is undergoing an exciting full refurbishment and will transform into a Radisson Red in summer.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide Staff rates and up to 50% discount on food & beverage and spa
- Wagestream Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Company sick pay – Giving you piece of mind when you need it the most
- Access to hotel gym facilities
- Minimum of 30 days holiday
- Staff meals on duty
- Free staff parking
A day in the life of
- As Operations Manager you will create and implement standard operating procedures to be adhered to across all departments within the hotel
- Youll ensure performance is managed effectively at all levels and work with the Senior team to contribute to the overall strategic plan for the business, utilising all available opportunities to drive revenue and manage the overall running of the hotel in the GMs absence
- Youll monitor guest feedback and putting together an action plan that puts the customer experience first and foremost
- Youll work closely with Heads of Department to effectively recruit and develop their teams and ensure a culture of team engagement and service excellence is always adhered to.
- With the opportunity to deputise for the General Manager and create workforce plans, this role offers a fantastic senior step for those with aspirations of a General Manager position. Utilising their experience, the Operations Manager will also play a key role in levelling up the daily guest experience.
What do we need from you?
- Experience and a successful track record of managing at HOD level within a hotel or hospitality venue, experience within a major global brand is preferred.
- Strong leadership skills: Our operations Managers are strong leaders with the ability to motivate and manage our hotel team with extensive experience in creating and implementing strategies that drive success.
- You'll have extensive experience of working within structured team environment and able to demonstrate effective influencing skills.
- You'll be highly commercially driven, thinking like a customer but always acting like an owner.
- Highly motivated and enthusiastic and good team player.
- Experience managing a busy team to improve their performance through coaching and feedback, and create performance and development goals for colleagues, recognising good performance.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone A Place to Grow
So, click apply today, wed love to welcome you to our inclusive team shaping the future of hospitality.
London Twickenham Stadium Hotel is a distinctive destination for unforgettable experiences for corporates and sports fan. Rest in well-appointed spacious accommodation with high-speed Wi-Fi, work desks and pillow top bedding. Catch all of the sporting action from the comfort of your accommodation in our expansive bedrooms. Fuel your day in Twickenham with breakfast at 22 South Restaurant, and join later for a drink and a meal at Side Step Bar. For a brilliant combination of style and substance, choose Hotel Twickenham.
Stay close to the action and experience the inspiration of sporting legends with premium hotel accommodation, ideal for the business traveller seeking a work-life balance that includes rugby!
AMRT1_UKCT
Hotel Operations Manager employer: Twickenham
Contact Detail:
Twickenham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Operations Manager
✨Tip Number 1
Familiarize yourself with Aimbridge Hospitality's values and mission. Understanding their people-first approach and commitment to exceptional guest experiences will help you align your interview responses with their core principles.
✨Tip Number 2
Highlight your leadership experience in managing hotel operations, especially within major global brands. Be prepared to discuss specific strategies you've implemented that drove success and improved guest satisfaction.
✨Tip Number 3
Showcase your ability to create and implement standard operating procedures. Prepare examples of how you've effectively managed performance across departments and contributed to strategic planning in previous roles.
✨Tip Number 4
Demonstrate your passion for guest experience by sharing stories of how you've gone above and beyond to enhance customer satisfaction. This will resonate well with Aimbridge's focus on providing unforgettable experiences.
We think you need these skills to ace Hotel Operations Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Hotel Operations Manager position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect your relevant experience in hotel operations and management. Emphasize your leadership skills, experience with major global brands, and any specific achievements that demonstrate your ability to drive success.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to providing exceptional guest experiences. Use specific examples from your past roles to illustrate how you meet the qualifications outlined in the job description.
Highlight Team Engagement Experience: In both your CV and cover letter, make sure to mention your experience in developing teams and fostering a culture of engagement and service excellence. This is crucial for the role and will set you apart from other candidates.
How to prepare for a job interview at Twickenham
✨Showcase Your Leadership Skills
As an Operations Manager, strong leadership is key. Be prepared to share specific examples of how you've successfully managed teams and driven performance in previous roles. Highlight your ability to motivate and engage staff.
✨Demonstrate Customer-Centric Thinking
Since the role emphasizes providing an exceptional guest experience, come ready to discuss how you've prioritized customer feedback in past positions. Share strategies you've implemented to enhance guest satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world situations. Think about challenges you've faced in hotel operations and how you overcame them, particularly in high-pressure environments.
✨Align with Company Values
Aimbridge Hospitality values inclusivity and a people-first approach. Research their culture and be ready to discuss how your personal values align with theirs, showcasing your commitment to fostering a positive work environment.
