At a Glance
- Tasks: Be the go-to person for IT support, ensuring smooth operations and user satisfaction.
- Company: Join Acushnet Company, a leader in iconic golf brands with a focus on innovation.
- Benefits: Enjoy competitive pay, health perks, fitness centre access, and education assistance.
- Other info: Fully onsite role in St Ives with excellent career growth opportunities.
- Why this job: Make a real impact while supporting users and maintaining system integrity.
- Qualifications: 6 GCSEs including English and Maths, strong communication skills, and attention to detail.
The predicted salary is between 27450 - 30500 £ per year.
Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose.
About the Role
Reporting to the Service Desk Team Leader, you will be the first point of contact for IT support requests, ensuring incidents are logged, prioritised, and routed efficiently. You'll play a vital role in maintaining system integrity, supporting users, and helping keep business-critical operations running smoothly.
Key Responsibilities
- Monitor and manage incoming IT support requests via phone, email, and call management systems.
- Log, prioritise, and assign incidents to the appropriate support teams.
- Provide first-line support, including password resets and basic system checks.
- Escalate business-critical issues promptly to ensure rapid resolution.
- Process daily exception reports and maintain the integrity of the AS400 system and its data.
- Prepare and coordinate AS400 system access requests.
- Respond to software and integration error notifications, carrying out initial investigations and escalating where necessary.
- Proactively communicate system updates and provide guidance to users when required.
What We're Looking For
- Minimum of 6 GCSEs, including English and Maths (Grade C/4 or above).
- Strong customer service and communication skills, with the ability to interact professionally with colleagues at all levels.
- Excellent attention to detail and organisational skills.
- A reliable, flexible, and enthusiastic approach to work.
- Ability to prioritise tasks and work effectively in a fast-paced environment.
This is a fully onsite role based in St Ives. The office is located on the first floor, so applicants should be comfortable using stairs.
Our Commitment to You
At Acushnet Company, we are committed to helping our associates thrive both personally and professionally. From the start, you and your family, including domestic partners, will benefit from a comprehensive suite of health and well-being programs. Enjoy the advantages of paid time off, an onsite fitness centre, acupuncture, physical therapy, wellness coaches, and more. Our financial benefits are designed to secure your future, offering a 401k with company match, health savings accounts, and flexible spending accounts. Additionally, you'll enjoy perks like pet insurance, legal planning, education assistance, and exclusive access to our Associate Store. At Acushnet Company, your performance has purpose, and we're here to support you every step of the way.
Pay Range £27,450.00-£30,500.00
Ready to Make an Impact? Join us at Acushnet Company and be part of a team that values excellence and innovation.
EEO and Additional Statements
Acushnet Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. EEO Employer/Veteran/Disabled.
Acushnet Company respects the intellectual property and confidential information of third parties. Our policy is that no employee or applicant shall disclose confidential information of a third party to Acushnet Company. Accordingly, please do not include any confidential information of a current or previous employer on your resume or any other materials you provide to us.
Acushnet Company participates in E-Verify.
Service Desk Administrator employer: Twice
Acushnet Company is an exceptional employer, offering a dynamic work environment in St Ives where you can thrive as an IT Service Desk Coordinator. With a strong emphasis on employee growth and development, the company provides competitive salaries and attractive onsite benefits, fostering a culture of collaboration and support that empowers you to make a meaningful impact in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Twice. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Twice before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Twice:Your cover letter is your chance to shine! Tell us why you want to work at Twice specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Twice!
How to prepare for a job interview at Twice
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
