NDT General Manager in Middlesbrough

TWI are seeking to appoint an experienced General Manager to lead a newly established Inspection Qualification Services business unit based in TWI Middlesbrough, UK. The successful candidate will be responsible for leading a small, specialised team delivering independent and impartial qualification of non-destructive testing (NDT) procedures, personnel and equipment in critical safety sectors, including nuclear and defence. All activities will be delivered in accordance with ISO 17020 requirements.

This is a leadership role focused on establishing and growing the business unit, ensuring technical credibility, maintaining compliance and developing a strong pipeline of work. The role requires a combination of management capability, NDT technical knowledge and experience operating within highly regulated industries.

To be successful, you will be able to:

• Provide leadership and direction to a small, specialist technical team delivering inspection qualification activities.
• Ensure all work is conducted impartially and independently, in line with ISO 17020 requirements.
• Balance technical understanding with effective business and operational management.
• Communicate effectively with customers, regulators and internal stakeholders.
• Develop and grow the business through engagement with industry and identification of new opportunities.
• Operate effectively in a fast paced environment with competing priorities.

Key Accountabilities:

• Lead and manage the inspection qualification services business unit, ensuring delivery of safe, high-quality and compliant services.
• Ensure all activities are conducted in accordance with ISO 17020, maintaining independence, impartiality, and technical integrity.
• Manage and develop technical staff in line with TWI values and organisational requirements.
• Work with TWI QHSE to establish, implement and maintain the management system and support accreditation activities.
• Maintain ISO 17020 accreditation, including engagement with auditors and timely resolution of non-conformances.
• Review incoming work to ensure capability and capacity to meet customer requirements.
• Monitor delivery to ensure work is conducted safely, effectively and to the required quality standards.
• Ensure facilities, equipment and working environments are suitable for qualification activities.
• Proactively develop a pipeline of new business, engaging with potential customers, colleagues in other business units and the business development function.
• Remain flexible to the needs of the business, supporting the team to deliver work in times of high demand.

This position will require travel on a short-term basis within the UK and overseas according to the demand of client interactions. This role can be offered as a hybrid role with three days working in the office/customer sites and the remainder working at home.

TWI Ltd is committed to treating all employees fairly and to being an inclusive employer. Our aim is to create a work environment where our employees can reach their full potential. We put Equality, Diversity and Inclusion at the heart of our people practices to attract, develop and retain the best talent.

We recognise that it’s the differences of our people that gives us our competitive edge and enables us to maintain our world leading reputation. This is why we are committed to ensuring there is diversity across every level of our organisation; representative of the Members and societies we serve. We have made Inclusion our number one corporate value to demonstrate our commitment to ensure it is at the core of everything we do at TWI.

We offer a competitive salary, share-in-success bonus scheme, generous pension scheme, holiday (20 days + 5 Corporate days + 8 bank holidays), private health and dental cover, career development and training, onsite employee restaurant, onsite gym, day nursery available for companies on Granta Park (Cambridge) site (subject to availability), onsite parking and more.

We know that balancing work and personal life can at times be challenging. This is why we continue to review and implement family friendly policies including hybrid working, flexible working, enhanced maternity pay and paid parental leave.

As one of the world’s leading independent research and technology organisations, we are committed to attracting, motivating and retaining the best talent from around the world. Our goal is to develop the next generation of experts to address future industry challenges.

Our six values provide a point of reference for the way we expect our people to operate and behave:

• Inclusion: Valuing the contribution from every individual, creating value for our customers.
• Teamwork: Building effective working relationships, we accomplish more together.
• Adaptability: Engaging positively with change to meet the needs of the business.
• Taking Responsibility: Achieving our objectives and personal development.
• Innovation & Expertise: Championing new ideas and sharing knowledge to solve industry problems.
• Customer Focus: Building trusting relationships with our customers.