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- Tasks: Manage and engage with a portfolio of small accounts to enhance member value.
- Company: Join TWI, a leading expert in engineering and technology.
- Benefits: Enjoy a competitive salary, generous pension, and flexible working options.
- Why this job: Make a real impact by driving membership engagement and growth.
- Qualifications: Proactive attitude and strong communication skills are essential.
- Other info: Experience a supportive culture that values diversity and innovation.
The predicted salary is between 36000 - 54000 £ per year.
Join to apply for the Industrial Membership - Accounts Manager role at TWI.
Office/Hybrid: Hybrid, for the first three months, the successful candidate will be office-based five days a week for training. After this, the role will shift to our hybrid working model.
Hours: Full time
Salary/annum: Up to £45,000.00
Closing Date: 4 January 2026
Note: Applicants might receive offers and undergo interviews before the deadline, although the position will remain available for at least seven days. We recommend submitting your application for this role as soon as you can during the recruitment process, prior to the closing date. Applications will be reviewed week commencing the 5th January 2026.
Description of role: We are seeking a proactive and results-driven individual to deliver a Membership Engagement Programme for small accounts. The role will oversee and manage a portfolio of up to 300 accounts with the aim to provide enhanced Member value amongst this business segment. This role is critical to maintaining and enhancing the value of membership within a vital segment of our Industrial Membership portfolio.
Key Responsibilities:
- Account Management: Maintain and strengthen relationships with small accounts through regular phone calls, targeted email campaigns, and consistent communication. This can also include visits to Members, as well as organising inward visits to TWI.
- Webinar & Event Coordination: Develop and deliver a monthly webinar series tailored to the needs of small accounts. Organise quarterly or half-yearly regional networking events to foster community and engagement among members.
- Retention & Growth: Target a 30% reduction in membership resignations, within this segment of Membership. Drive additional revenue: oversee the development of Single Client Project initiatives, aiming to generate additional revenue across the membership segment.
- Collaboration: Work closely with the TWI teams, to align strategies and share resources for optimal member engagement and retention.
- Reporting & Analysis: Monitor account performance, track engagement metrics, and report on key performance indicators. Identify trends and opportunities for enhancing member value and driving additional revenue.
Travel: This position may require regular travel both in the UK and abroad.
About us: TWI Ltd is a world expert in engineering, materials and joining technologies with significant property assets. We provide industry with advice and know-how in design, fabrication, failure analysis, and prevention. We offer opportunities to collaborate with inspiring and expert teams and a supportive environment in which you are actively encouraged to share your ideas and continually develop your own skills and knowledge.
If you are looking to join an organisation that is fuelled by innovation, teamwork, and openness, this role could be for you.
Diversity statement: TWI Ltd is committed to treating all employees fairly and to being an inclusive employer. Our aim is to create a work environment where our employees can reach their full potential. We put Equality, Diversity and Inclusion at the heart of our people practices to attract, develop and retain the best talent.
Inclusion: We recognise that it’s the differences of our people that gives us our competitive edge and enables us to maintain our world leading reputation. This is why we are committed to ensuring there is diversity across every level of our organisation; representative of the Members and societies we serve. We have made Inclusion our number one corporate value to demonstrate our commitment to ensure it is at the core of everything we do at TWI.
Disability Confident Scheme: We are pleased to confirm that we have achieved the first stage accreditation, which means we are a 'Disability Confident Employer'. This is a government-supported scheme that supports organisations like TWI to make the most of the talents that people with disability can bring to our workplace.
Why work for TWI? We offer a competitive salary, share-in-success bonus scheme, generous pension scheme (both employee contribution (flexible amount) and TWI contribution (up to 10% of salary), holiday (20 days + 5 Corporate days + 8 bank holidays), private health and dental cover, career development and training, onsite employee restaurant, onsite gym, day nursery available for companies on Granta Park (Cambridge) site (subject to availability), onsite parking and more.
We know that balancing work and personal life can at times be challenging. This is why we continue to review and implement family friendly policies including hybrid working, flexible working, enhanced maternity pay and paid parental leave.
Working hours: 36 hours per week (full time), 8.30am-16.30pm Monday to Thursday (finishing at 16.15pm on Friday). Part-time and hybrid working available in some roles.
At TWI, we want you to know that your application is in good hands. We do not use AI tools or automated systems to review or sift through applications. Instead, every application is personally reviewed by the hiring manager. We believe in being open and transparent with our candidates, and we’re committed to giving your application the attention it deserves.
TWI Culture: As one of the world’s leading independent research and technology organisations, we are committed to attracting, motivating and retaining the best talent from around the world. Our goal is to develop the next generation of experts to address future industry challenges. We are committed to creating a culture that recognises and respects the differences between people while valuing the contribution everyone makes to TWI. The diversity of our staff and students makes a positive and important contribution to our continuing success.
TWI offers a comprehensive training programme, incorporating both in-house and external courses to support staff development.
TWI Values:
- Inclusion: Valuing the contribution from every individual, creating value for our customers
- Teamwork: Building effective working relationships, we accomplish more together
- Adaptability: Engaging positively with change to meet the needs of the business
- Taking Responsibility: Achieving our objectives and personal development
- Innovation & Expertise: Championing new ideas and sharing knowledge to solve industry problems
- Customer Focus: Building trusting relationships with our customers
Seniority level: Associate
Employment type: Full-time
Job function: Business Development
Industrial Membership - Accounts Manager in Cambridge employer: TWI
Contact Detail:
TWI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Industrial Membership - Accounts Manager in Cambridge
✨Tip Number 1
Get to know the company inside out! Research TWI's values, recent projects, and their approach to membership engagement. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. Plus, it could give you some insider info that sets you apart from other candidates.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to account management and member engagement. Role-play with a friend or use online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Industrial Membership - Accounts Manager in Cambridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Accounts Manager role. Highlight your experience in account management and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves maintaining relationships with members, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've successfully engaged with clients in the past.
Be Proactive in Your Approach: We love candidates who take initiative! If you have ideas on how to enhance member engagement or reduce resignations, mention them in your application. This shows us you're already thinking about how to contribute to our goals.
Apply Early!: Don’t wait until the last minute to submit your application. We recommend applying as soon as possible, as we might start interviewing before the closing date. Head over to our website to get your application in – we can't wait to hear from you!
How to prepare for a job interview at TWI
✨Know Your Accounts
Before the interview, take some time to research TWI and its membership offerings. Familiarise yourself with the types of small accounts you’ll be managing and think about how you can enhance their value. This will show your proactive approach and understanding of the role.
✨Showcase Your Communication Skills
As an Accounts Manager, strong communication is key. Prepare examples of how you've successfully managed client relationships in the past. Be ready to discuss your strategies for maintaining regular contact and how you would engage members through webinars and events.
✨Demonstrate Your Analytical Mindset
TWI values data-driven decisions. Brush up on how to track engagement metrics and report on key performance indicators. Be prepared to discuss how you would identify trends and opportunities to drive additional revenue within your accounts.
✨Emphasise Team Collaboration
This role requires working closely with various teams at TWI. Think of examples where you've collaborated effectively in the past. Highlight your ability to align strategies and share resources to enhance member engagement and retention.
