Certification Officer

**Location**: Cambridge – Granta Park

**Contract**: 12-month Fixed Term Contract

**Office/Hybrid:** This position is office based.

**Hours**: Full time

**Salary/annum**: £23,879.91 - £29,000.00

**Closing Date**: 01 March 2026

**Note:** This role is advertised as full-time; however, for the right candidate we are open to considering a part-time arrangement (three days per week).

Join our established and friendly team at a recognised and respected Certification Body. We specialise in developing and operating industry-focused certification schemes to enable personnel and manufacturers to demonstrate their competence and compliance. We are committed to maintaining high standards across various sectors and are looking for a diligent individual to support our certification activities.

**The Role**

We are seeking a detail-oriented and professional Certification Officer to join our team. This role is pivotal in ensuring the smooth running of our application and verification processes. You will be a primary point of contact for enquiries and play a crucial part in maintaining the integrity and confidentiality of our certification data.

**Key Responsibilities**

• Responding promptly and professionally to enquiries via email and telephone.
• Accurately processing application paperwork for both physical archiving and digital storage.
• Verifying certifications upon request and investigating discrepancies as required.
• Processing exceptional cases with care and attention to detail.
• Maintaining strict confidentiality of all sensitive materials and data.

**About You**

The ideal candidate will be highly organised, possess excellent communication skills, and have a strong commitment to accuracy and confidentiality. Experience within a certification, compliance, or administrative role is desirable but not essential, provided you demonstrate a willingness to learn and adhere to established procedures.

**To Apply**

If you are a meticulous individual looking to contribute to a respected organisation, we encourage you to apply. Please apply with your CV and a cover letter detailing your suitability for the role and your preferred working pattern (full-time or part-time).

**Travel**: UK ONLY.

TWI Ltd is a world expert in engineering, materials and joining technologies with significant property assets. We provide industry with advice and know-how in design, fabrication, failure analysis and prevention. We offer opportunities to collaborate with inspiring and expert teams and a supportive environment in which you are actively encouraged to share your ideas and continually develop your own skills and knowledge.

**Diversity statement:** TWI Ltd is committed to treating all employees fairly and to being an inclusive employer. Our aim is to create a work environment where our employees can reach their full potential. We put Equality, Diversity and Inclusion at the heart of our people practices to attract, develop and retain the best talent.

**Inclusion:** We recognise that it’s the differences of our people that gives us our competitive edge and enables us to maintain our world leading reputation. This is why we are committed to ensuring there is diversity across every level of our organisation; representative of the Members and societies we serve. We have made Inclusion our number one corporate value to demonstrate our commitment to ensure it is at the core of everything we do at TWI.

**Disability Confident Scheme**: We are pleased to confirm that we have achieved the first stage accreditation, which means we are a ‘Disability Confident Employer’. This is a government-supported scheme that supports organisations like TWI to make the most of the talents that people with disability can bring to our workplace.

We offer a competitive salary, share-in-success bonus scheme, generous pension scheme (both employee contribution (flexible amount) and TWI contribution (up to 10% of salary), holiday (20 days + 5 Corporate days + 8 bank holidays), private health and dental cover, career development and training, onsite employee restaurant, onsite gym, day nursery available for companies on Granta Park (Cambridge) site (subject to availability), onsite parking and more.

We know that balancing work and personal life can at times be challenging. This is why we continue to review and implement family friendly policies including hybrid working, flexible working, enhanced maternity pay and paid parental leave.

**Working hours:** 36 hours per week (full time), 8.30am - 16.30pm Monday to Thursday (finishing at 16.15pm on Friday).

**Artificial Intelligence:** At TWI, we want you to know that your application is in good hands. We do **not** use AI tools or automated systems to review or sift through applications. Instead, every application is personally reviewed by the hiring manager. We believe in being open and transparent with our candidates, and we’re committed to giving your application the attention it deserves.

**TWI Culture**: As one of the world’s leading independent research and technology organisations, we are committed to attracting, motivating and retaining the best talent from around the world. Our goal is to develop the next generation of experts to address future industry challenges. We are committed to creating a culture that recognises and respects the differences between people while valuing the contribution everyone makes to TWI. The diversity of our staff and students makes a positive and important contribution to our continuing success.

**TWI Values:** Our six values provide a point of reference for the way we expect our people to operate and behave.

• Inclusion: Valuing the contribution from every individual, creating value for our customers
• Teamwork: Building effective working relationships, we accomplish more together
• Adaptability: Engaging positively with change to meet the needs of the business
• Taking Responsibility: Achieving our objectives and personal development
• Innovation & Expertise: Championing new ideas and sharing knowledge to solve industry problems
• Customer Focus: Building trusting relationships with our customers