Membership Officer in Cambridge

Location: Abington, Cambridge

Contract: Permanent – Hybrid working model with the expectation of at least 2 weekly days in the office.

Hours: Full time

Salary: £29,844.05 - £35,000.00

Closing Date: 19 December 2025

Reference number: JR100750

Description of role:

We are now seeking a self-motivated and enthusiastic Membership Officer to be the focal point for existing and potential new members as well as actively supporting the Institute’s progress and growth. You will be responsible for recruitment of new members, the membership application process (including registration with Engineering Council) and you will work with the membership manager to secure growth, compliance and continuous improvement.

Daily, you will be communicating with the wide ranging membership base as well as seeking potential new members via different channels and initiatives. You will:

• Be the first point of contact for members and non-members by both telephone and email and follow new enquiries from the initial contact through to completed application.
• Learn the requirements and processes for membership, Engineering Council registration and update the Institution’s database.
• Work with team to identify and implement process improvements to reduce admin routines and increase digital processing abilities.
• Conduct on-going market research via surveys and other means to find out what members value.
• With the team, develop materials that provide a consistent message on the benefits of membership and monitor and record the results of membership recruitment campaigns.
• Develop and maintain senior level contacts with the key employers and other stakeholders through visits, discussions with individuals and groups, and presentations and turn contacts into new members.
• Represent the Institution at events to present and recruit new members and increase awareness, developing contacts with other TWI Industrial Members and with related Institutions and Societies.
• Present the benefits of professional institution membership to individuals and their employers.
• As a Membership Team, develop promotional activities to increase member numbers.

Success in your application requires:

• A degree or equivalent qualification.
• Experience in a customer facing role.
• Excellent verbal and written communication, interpersonal and presentation skills.
• The ability to work with established procedures.
• Ability to think outside the box and experience of process improvements and automation.
• Excellent organisational skills with the ability to meet deadlines and maintain a high level of attention to detail.
• Demonstrable knowledge and understanding of business financial administration.
• Good working knowledge of Microsoft Office Word, Excel and PowerPoint and familiarity with website tools.

The following would be highly desirable:

• Experience in member services and a membership management CRM system.
• Good understanding of the role and functions of an international professional member-based organisation.
• Sales experience.
• Track record of process improvement and automation.
• Experience in delivering presentations to various audiences.
• Project management abilities.

For further details, please click on the Job Description link below:

Travel: This position may require occasional travel within the UK.

The Welding Institute (TWI) is a leading professional membership body based in Abington, Cambridge. We offer opportunities to collaborate with inspiring and expert teams and a supportive environment in which you are actively encouraged to share your ideas and continually develop your own skills and knowledge.

If you are looking to join an organisation that is fuelled by innovation, teamwork, and openness, this role could be for you.

Diversity statement: TWI Ltd is committed to treating all employees fairly and to being an inclusive employer. Our aim is to create a work environment where our employees can reach their full potential. We put Equality, Diversity and Inclusion at the heart of our people practices attracting, developing and retaining the best talent.

Inclusion: We recognise that it’s the differences of our people that gives us our competitive edge and enables us to maintain our world leading reputation. This is why we are committed to ensuring there is diversity across every level of our organisation; representative of the Members and societies we serve. We have made Inclusion our number one corporate value to demonstrate our commitment to ensure it is at the core of everything we do at TWI.

We offer a competitive salary, share-in-success bonus scheme, generous pension scheme (both employee contribution (flexible amount) and TWI contribution (up to 10% of salary), holiday (25 days + 8 bank holidays), private health and dental cover, career development and training, onsite employee restaurant, onsite gym, day nursery available for companies on Granta Park (Cambridge) site (subject to availability), onsite parking and more.

We know that balancing work and personal life can at times be challenging. This is why we are currently working with a hybrid model with an expectation of 1-2 weekly days in the office, flexible working, enhanced maternity pay and paid parental leave.

TWI Culture: As one of the world’s leading independent research and technology organisations, we are committed to attracting, motivating and retaining the best talent from around the world. Our goal is to develop the next generation of experts to address future industry challenges. We are committed to creating a culture that recognises and respects the differences between people while valuing the contribution everyone makes to TWI. The diversity of our staff and students makes a positive and important contribution to our continuing success.

TWI offers a comprehensive training programme, incorporating both in-house and external courses to support staff development.

TWI Values: Our six values provide a point of reference for the way we expect our people to operate and behave.

• Inclusion: Valuing the contribution from every individual, creating value for our customers.
• Teamwork: Building effective working relationships, we accomplish more together.
• Adaptability: Engaging positively with change to meet the needs of the business.
• Taking Responsibility: Achieving our objectives and personal development.
• Innovation & Expertise: Championing new ideas and sharing knowledge to solve industry problems.
• Customer Focus: Building trusting relationships with our customers.

TWI Ltd is a world expert in engineering, materials and joining technologies with significant property assets. We provide industry with advice and know-how in design, fabrication, failure analysis and prevention. We offer opportunities to collaborate with inspiring and expert teams and a supportive environment in which you are actively encouraged to share your ideas and continually develop your own skills and knowledge. If you are looking to join an organisation that is fuelled by innovation, teamwork, and openness, this role could be for you.