Industrial Membership - Accounts Manager in Cambridge

**Location**: Cambridge

**Contract**: Permanent

**Office/Hybrid**: Hybrid, For the first three months, the successful candidate will be office-based five days a week for training. After this, the role will shift to our hybrid working model.

**Hours**: Full time

**Salary/annum**: Up to £45,000.00

**Closing Date**: 4 January 2026

**Description of role**: We are seeking a proactive and results-driven individual to deliver a Membership Engagement Programme for small accounts. The role will oversee and manage a portfolio of up to 300 accounts with the aim to provide enhanced Member value amongst this business segment. This role is critical to maintaining and enhancing the value of membership within a vital segment of our Industrial Membership portfolio.

**Key Responsibilities**:

• Account Management: Maintain and strengthen relationships with small accounts through regular phone calls, targeted email campaigns, and consistent communication. This can also include visits to Members, as well as organising inward visits to TWI.
• Webinar & Event Coordination: Develop and deliver a monthly webinar series tailored to the needs of small accounts. Organize quarterly or half-yearly regional networking events to foster community and engagement among members.
• Retention & Growth: Target a 30% reduction in membership resignations, within this segment of Membership.
• Drive additional revenue: Oversee the development of Single Client Project initiatives, aiming to generate additional revenue across the membership segment.
• Collaboration: Work closely with the TWI teams, to align strategies and share resources for optimal member engagement and retention.
• Reporting & Analysis: Monitor account performance, track engagement metrics, and report on key performance indicators. Identify trends and opportunities for enhancing member value and driving additional revenue.

**Travel**: This position may require regular travel both in the UK and abroad.

TWI Ltd is a world expert in engineering, materials and joining technologies with significant property assets. We provide industry with advice and know-how in design, fabrication, failure analysis and prevention. We offer opportunities to collaborate with inspiring and expert teams and a supportive environment in which you are actively encouraged to share your ideas and continually develop your own skills and knowledge.

**Diversity statement**: TWI Ltd is committed to treating all employees fairly and to being an inclusive employer. Our aim is to create a work environment where our employees can reach their full potential. We put Equality, Diversity and Inclusion at the heart of our people practices to attract, develop and retain the best talent.

**Inclusion**: We recognise that it’s the differences of our people that gives us our competitive edge and enables us to maintain our world leading reputation. This is why we are committed to ensuring there is diversity across every level of our organisation; representative of the Members and societies we serve. We have made Inclusion our number one corporate value to demonstrate our commitment to ensure it is at the core of everything we do at TWI.

**Disability Confident Scheme**: We are pleased to confirm that we have achieved the first stage accreditation, which means we are a ‘Disability Confident Employer’. This is a government-supported scheme that supports organisations like TWI to make the most of the talents that people with disability can bring to our workplace.

We offer a competitive salary, share-in-success bonus scheme, generous pension scheme (both employee contribution (flexible amount) and TWI contribution (up to 10% of salary), holiday (20 days + 5 Corporate days + 8 bank holidays), private health and dental cover, career development and training, onsite employee restaurant, onsite gym, day nursery available for companies on Granta Park (Cambridge) site (subject to availability), onsite parking and more.

We know that balancing work and personal life can at times be challenging. This is why we continue to review and implement family friendly policies including hybrid working, flexible working, enhanced maternity pay and paid parental leave.

**Working hours**: 36 hours per week (full time), 8.30am - 16.30pm Monday to Thursday (finishing at 16.15pm on Friday). Part-time and hybrid working available in some roles.

**Artificial Intelligence**: At TWI, we want you to know that your application is in good hands. We do **not** use AI tools or automated systems to review or sift through applications. Instead, every application is personally reviewed by the hiring manager. We believe in being open and transparent with our candidates, and we’re committed to giving your application the attention it deserves.

**TWI Culture**: As one of the world’s leading independent research and technology organisations, we are committed to attracting, motivating and retaining the best talent from around the world. Our goal is to develop the next generation of experts to address future industry challenges. We are committed to creating a culture that recognises and respects the differences between people while valuing the contribution everyone makes to TWI. The diversity of our staff and students makes a positive and important contribution to our continuing success.

**TWI Values**: Our six values provide a point of reference for the way we expect our people to operate and behave.

• Inclusion: Valuing the contribution from every individual, creating value for our customers
• Teamwork: Building effective working relationships, we accomplish more together
• Adaptability: Engaging positively with change to meet the needs of the business
• Taking Responsibility: Achieving our objectives and personal development
• Innovation & Expertise: Championing new ideas and sharing knowledge to solve industry problems
• Customer Focus: Building trusting relationships with our customers