At a Glance
- Tasks: Deliver exceptional customer service and maintain a vibrant retail environment.
- Company: Join a well-known supermarket brand in a dynamic university setting.
- Benefits: Gain valuable experience, flexible hours, and a fun team atmosphere.
- Other info: Opportunity to grow within a supportive and inclusive culture.
- Why this job: Perfect for those passionate about customer service and teamwork.
- Qualifications: GCSE education and face-to-face customer service experience preferred.
The predicted salary is between 20000 - 25000 € per year.
Are you looking for an exciting opportunity to deliver exceptional customer service in a dynamic retail environment? We are currently seeking a Retail Assistant to join the team for a well-known Supermarket Brand within a University setting. As a Retail Assistant, you will play a vital role in providing a professional and efficient retail service to a diverse range of customers.
Job Purpose:
- Delivering a high standard of customer experience in line with the Morrisons Daily brand.
- Opening, operating, and closing the retail unit while adhering to cash and business controls.
- Ensuring availability of products and maintaining an attractive unit.
- Collaborating with management and colleagues to achieve store targets and enhance performance.
- Adhering to food legislation, Health and Safety regulations, and control measures.
Duties and Responsibilities:
- Delivering exceptional customer experiences aligned with the store within a University setting.
- Operating the retail unit, following cash and business controls, and adhering to policies and procedures.
- Providing high-quality service, maintaining an attractive unit, and ensuring product availability.
- Collaborating with colleagues and management to enhance store performance and achieve set targets.
- Adapting to flexible working schedules, ensuring compliance with cleaning rota and Health and Safety documentation.
- Promoting and upselling promotions to customers, maximising sales opportunities.
- Assisting in training new staff, fostering an inclusive culture, and upholding customer service standards.
- Promoting equal opportunities in line with the University's policy.
- Taking responsibility for personal and colleagues' health and safety, following the University's guidelines.
- Performing other reasonable duties within the scope of the role as assigned by the line manager.
Work will involve early starts and late finishes to support the business and includes regular weekend work.
Requirements
Person Specification:
Essential:
- GCSE level education or equivalent.
- Experience using EPOS till systems and software.
- Face-to-face customer service experience.
Desirable:
- Customer Service Qualification.
- Basic Food Safety Qualification.
Knowledge/Skills/Experience:
Essential:
- Excellent face-to-face customer service skills.
- Knowledge of retail best practices, FIFO, and stock control.
- Strong communication skills and ability to work within a team.
- Good organizational skills with the ability to work under deadlines.
- Ability to work towards targets and collaborate with team members.
- Problem-solving abilities and fostering a team mentality.
- Experience in flexible working within a team environment.
- Basic food preparation skills.
Desirable:
- Experience working in a well-recognised Supermarket brand.
- Experience working in a busy food retail environment.
If you are a motivated individual with a passion for customer service, this is the perfect opportunity for you. Join the team and contribute to the success of the retail unit within a vibrant University setting. Apply now by submitting your application, including your CV and a cover letter highlighting your relevant experience and qualifications. We look forward to hearing from you!
Retail Customer Assistants - New Store Opening employer: TWG Group
Join a well-known supermarket brand that values exceptional customer service and fosters a vibrant work culture within a university setting. As a Retail Customer Assistant, you will benefit from flexible working hours, opportunities for personal growth, and the chance to collaborate with a diverse team dedicated to achieving store targets. This role not only offers competitive pay but also the unique advantage of working in a dynamic environment that prioritises inclusivity and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Assistants - New Store Opening
✨Tip Number 1
Get to know the store! Before your interview, pop in and check out the layout, products, and vibe. This will help you chat confidently about how you can enhance the customer experience.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face on the job and how you'd handle them. Being prepared shows you're serious about delivering exceptional service.
✨Tip Number 3
Network with current employees! If you know anyone working at the supermarket, ask them about their experiences. They might share insider tips that could give you an edge during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining the team and ready to contribute to the store's success.
We think you need these skills to ace Retail Customer Assistants - New Store Opening
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Retail Assistant role. Highlight any customer service experience and retail knowledge you have, as this will show us you're a great fit for the team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can contribute to our vibrant University setting. Keep it friendly and professional!
Showcase Your Team Spirit:We love team players! In your application, mention any experiences where you've collaborated with others to achieve goals. This will help us see how you can enhance our store performance.
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at TWG Group
✨Know the Brand
Before your interview, take some time to research the supermarket brand and its values. Understanding their commitment to customer service and how they operate will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Highlight situations where you resolved issues or went above and beyond to meet customer needs, as this is crucial for a Retail Assistant role.
✨Demonstrate Team Spirit
Since collaboration is key in this role, think of examples that showcase your ability to work well within a team. Be ready to discuss how you’ve contributed to team goals or supported colleagues in previous jobs.
✨Be Ready for Flexibility
The job requires flexible working hours, so be prepared to discuss your availability. Show enthusiasm for adapting to different shifts and responsibilities, and mention any previous experience you have with flexible schedules.
