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- Tasks: Engage customers with expert service and manage orders from start to finish.
- Company: Join twentytwentyone, a leading London retailer of stylish furniture and design.
- Benefits: Enjoy a birthday day off, annual bonuses, generous discounts, and training opportunities.
- Why this job: Be part of a friendly team in a creative environment that values your contributions.
- Qualifications: 2 years of sales experience in design retail and a passion for interiors required.
- Other info: Flexible working locations and a supportive culture await you!
The predicted salary is between 24000 - 36000 £ per year.
twentytwentyone has been established for over 25 years as one of London’s foremost retailers of classic and contemporary design. Supplying furniture, lighting and accessories from world leading designers and manufacturers. We welcome applicants to join our growing and friendly retail team, where we are recognised for our uniqueness and our diverse talents. Our culture is what makes twentytwentyone a warm and rewarding place to work.
What you'll need to have
You will have an intrinsic understanding of good customer service and a proven ability to communicate your passion for interiors, product design and the creative industries to exceed our customer’s expectations. As a key part of the retail team, you will be able to see the positive impact your contributions make to twentytwentyone’s continued success. You will have a high level of administrative and organisational skills and a rigorous attention to detail. Happy to roll up your sleeves, treat everyone in a polite and friendly manner, and be passionate about creating a twentytwentyone fit for the future with our customers and brand at heart.
37.5 Hours, working 5 days per week 9.30am to 6.15pm Monday-Saturday. 3 out of 4 weekends, Sunday 10:30am-5:15pm. Based at our shop on Upper Street N1, with flexibility to work at various locations such as our twentytwentyone showroom in EC1.
Key responsibilities:
- Providing customers with a knowledgeable, friendly, and high-quality service, both in-store and via email/telephone
- Managing furniture and lighting orders from initial enquiry through to delivery and installation, maintaining polite and efficient communication with customers throughout the process
- Maintaining the shop environment ensuring displays are attractive, clean and appropriately labelled
- Monitoring and replenishing stock levels, arranging transfer of stock from warehouse and other premises
- Providing support to the Contracts and Ecommerce teams
You will have:
- A minimum of 2 years sales experience in design-led retail
- Genuine enthusiasm for twentytwentyone and our products
- A keen interest in furniture, lighting and the wider design industry
- An intrinsic understanding of customer service
- Strong initiative and problem-solving skills
- A proven track record of sales excellence within a team
- Strong organisational and IT/administrative skills, with attention to detail and accuracy
- Flexibility and a keenness to carry out all aspects of the role
What we offer:
- Birthday day off
- Company annual bonus scheme
- Generous staff discount
- Training and opportunities for development
To apply please send your CV & covering letter to jobs@twentytwentyone.com, stating your salary expectations. If you have additional requirements during the interview process, please let us know as soon as possible. Please note that we are only able to respond to candidates shortlisted for interview.
Retail Sales Consultant (Islington) employer: twentytwentyone
Contact Detail:
twentytwentyone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Consultant (Islington)
✨Tip Number 1
Familiarise yourself with twentytwentyone's product range and design philosophy. Understanding their unique offerings will allow you to engage more effectively with customers and demonstrate your passion for the brand during the interview.
✨Tip Number 2
Prepare to discuss your previous sales experiences in detail, particularly those related to design-led retail. Highlight specific examples where you exceeded customer expectations or contributed to team success, as this aligns with what twentytwentyone values.
✨Tip Number 3
Showcase your organisational skills by being punctual and well-prepared for the interview. Bring a portfolio of your past work or achievements that demonstrate your attention to detail and ability to manage multiple tasks effectively.
✨Tip Number 4
Express your enthusiasm for the design industry and current trends. Being knowledgeable about recent developments in furniture and lighting design can set you apart and show that you're genuinely interested in contributing to twentytwentyone's success.
We think you need these skills to ace Retail Sales Consultant (Islington)
Some tips for your application 🫡
Understand the Company: Before applying, take some time to understand twentytwentyone's ethos and product range. Familiarise yourself with their unique offerings in furniture and design to tailor your application accordingly.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for interiors and customer service. Highlight your relevant experience in design-led retail and how it aligns with twentytwentyone's values.
Tailor Your CV: Make sure your CV showcases your sales experience and organisational skills. Include specific examples of how you've exceeded customer expectations in previous roles, as this is crucial for the position.
Follow Application Instructions: When submitting your application, ensure you send your CV and covering letter to the specified email address. Don't forget to mention your salary expectations as requested in the job description.
How to prepare for a job interview at twentytwentyone
✨Show Your Passion for Design
Make sure to express your genuine enthusiasm for interiors and product design during the interview. Share specific examples of how your passion has influenced your previous work or customer interactions.
✨Demonstrate Customer Service Skills
Prepare to discuss your understanding of good customer service. Think of scenarios where you exceeded customer expectations and be ready to explain how you handled those situations.
✨Highlight Organisational Skills
Since the role requires strong administrative skills, be prepared to talk about your experience with managing orders and maintaining stock levels. Provide examples that showcase your attention to detail and organisational abilities.
✨Research twentytwentyone
Familiarise yourself with twentytwentyone's products and values before the interview. This will not only help you answer questions more effectively but also demonstrate your commitment to being a part of their team.
