At a Glance
- Tasks: Engage customers with expert service and manage orders from start to finish.
- Company: Join twentytwentyone, a leading London retailer of stylish furniture and design.
- Benefits: Enjoy a birthday day off, annual bonuses, generous discounts, and training opportunities.
- Other info: Flexible working locations and a supportive culture await you!
- Why this job: Be part of a friendly team in a creative environment that values your contributions.
- Qualifications: 2 years of sales experience in design retail and a passion for interiors required.
The predicted salary is between 28800 - 42000 £ per year.
Retail Sales Consultant at twentytwentyone
twentytwentyone has been established for over 25 years as one of London's foremost retailers of classic and
contemporary design. Supplying furniture, lighting and accessories from world leading designers and manufacturers.
We welcome applicants to join our growing and friendly retail team, where we are recognised for our uniqueness and our diverse talents. Our culture is what makes twentytwentyone a warm and rewarding place to work.
What you'll need to have
You will have an intrinsic understanding of good customer service and a proven ability to communicate your passion for interiors, product design and the creative industries to exceed our customer's expectations. As a key part of the retail team, you will be able to see the positive impact your contributions make to twentytwentyone's continued success.
You will have a high level of administrative and organisational skills and a rigorous attention to detail. Happy to roll up your sleeves, treat everyone in a polite and friendly manner, and be passionate about creating a twentytwentyone fit for the future with our customers and brand at heart.
37.5 Hours, working 5 days per week 9.30am to 6.15pm Monday-Saturday. 3 out of 4 weekends, Sunday 10:30am-5:15pm. Based at our shop on Upper Street N1, with flexibility to work at various locations such as our twentytwentyone showroom in EC1R.
Areas of responsibility include
- Providing customers with a knowledgeable, friendly, and high-quality service both in-store and via email/telephone.
- Managing furniture and lighting orders from initial enquiry through to delivery and installation, maintaining polite and efficient communication with customers throughout the process.
- Maintaining the showroom/shop environment ensuring displays are attractive, clean and appropriately labelled.
- Monitoring and replenishing stock levels, arranging transfer of stock from warehouse and other premises.
- Providing support to the Contracts and Ecommerce teams.
The ideal candidate will have
- An enthusiasm for twentytwentyone and our products
- An intrinsic understanding of customer service
- Strong initiative and problem-solving skills
- Proven track record of sales excellence within a team
- Strong organisational and administrative skills, with attention to detail and accuracy
- Flexibility and keenness to carry out all aspects of the role
- A minimum of 3 years' retail experience is preferred
- Experience in design-led retail is desirable
What we offer
- Birthday day off
- Company annual bonus scheme
- Generous staff discount
- Training and opportunities for development
To apply, please email your CV and covering letter to jobs@twentytwentyone.com. In your application, please include your salary expectations and confirm your right to work in the UK.
twentytwentyone is committed to creating a diverse and inclusive environment. We believe the strongest ideas come from teams with a wide range of experiences, perspectives and backgrounds, and we actively strive to reflect this in how we build our teams.
We welcome applications from people of all backgrounds and are committed to ensuring our recruitment and employment practices are fair, inclusive and free from discrimination or bias. We are also happy to make reasonable adjustments at any stage of the recruitment process upon request.
If you have additional requirements during the interview process, please let us know as soon as possible. Please note that we are only able to respond to candidates shortlisted for interview. www.twentytwentyone.com
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Consultant
✨Tip Number 1
Familiarise yourself with twentytwentyone's product range and design philosophy. Understanding their unique offerings will allow you to engage more effectively with customers and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've exceeded customer expectations in previous roles. This will highlight your intrinsic understanding of good customer service, which is crucial for this position.
✨Tip Number 3
Network within the design community and attend local events related to furniture and lighting. Building connections can provide insights into the industry and may even lead to referrals or recommendations for the role.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock inventory or display plan for the shop. This will show your attention to detail and ability to maintain an attractive shop environment, which is a key responsibility of the role.
We think you need these skills to ace Retail Sales Consultant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in design-led retail and customer service. Emphasise your sales achievements and any specific skills that align with twentytwentyone's values.
Craft a Compelling Cover Letter:In your cover letter, express your genuine enthusiasm for twentytwentyone and its products. Share your passion for interiors and design, and explain how your background makes you a great fit for the role.
Showcase Your Customer Service Skills:Provide examples in your application of how you've delivered excellent customer service in previous roles. Highlight your ability to communicate effectively and manage customer relationships.
Be Professional and Polite:Ensure that your application is well-formatted and free of errors. Use a polite and professional tone throughout your CV and cover letter, reflecting the friendly and warm culture of twentytwentyone.
How to prepare for a job interview at twentytwentyone
✨Show Your Passion for Design
Make sure to express your genuine enthusiasm for interiors and product design during the interview. Share specific examples of how your interest in the design industry has influenced your work and customer interactions.
✨Demonstrate Customer Service Skills
Prepare to discuss your previous experiences in providing excellent customer service. Highlight situations where you went above and beyond to meet customer needs, as this aligns with twentytwentyone's focus on high-quality service.
✨Be Organised and Detail-Oriented
Since the role requires strong organisational skills, come prepared with examples of how you've successfully managed multiple tasks or projects. Emphasise your attention to detail, especially in maintaining shop displays and managing orders.
✨Ask Insightful Questions
Prepare thoughtful questions about twentytwentyone's culture, products, and future goals. This shows your interest in the company and helps you understand how you can contribute to its success.
