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For Companies At a Glance
- Tasks: Engage customers with expert service and manage orders from start to finish.
- Company: Join twentytwentyone, a leading London retailer of stylish furniture and design.
- Benefits: Enjoy a birthday day off, annual bonuses, and generous staff discounts.
- Why this job: Be part of a friendly team that values creativity and customer satisfaction.
- Qualifications: 2+ years in design-led retail and a passion for interiors are essential.
- Other info: Flexible work locations and opportunities for personal development await you.
The predicted salary is between 24000 - 36000 £ per year.
twentytwentyone has been established for over 25 years as one of London’s foremost retailers of classic and contemporary design. Supplying furniture, lighting and accessories from world leading designers and manufacturers.
We welcome applicants to join our growing and friendly retail team, where we are recognised for our uniqueness and our diverse talents. Our culture is what makes twentytwentyone a warm and rewarding place to work.
What you'll need to have
You will have an intrinsic understanding of good customer service and a proven ability to communicate your passion for interiors, product design and the creative industries to exceed our customer’s expectations. As a key part of the retail team, you will be able to see the positive impact your contributions make to twentytwentyone’s continued success.
You will have a high level of administrative and organisational skills and a rigorous attention to detail. Happy to roll up your sleeves, treat everyone in a polite and friendly manner, and be passionate about creating a twentytwentyone fit for the future with our customers and brand at heart.
37.5 Hours, working 5 days per week 9.30am to 6.15pm Monday-Saturday. 3 out of 4 weekends, Sunday 10:30am- 5:15pm.
Based at our shop on Upper Street N1, with flexibility to work at various locations such as our twentytwentyone showroom in EC1.
Key responsibilities:
- Providing customers with a knowledgeable, friendly, and high-quality service, both in-store and via email/telephone
- Managing furniture and lighting orders from initial enquiry through to delivery and installation, maintaining polite and efficient communication with customers throughout the process
- Maintaining the shop environment ensuring displays are attractive, clean and appropriately labelled
- Monitoring and replenishing stock levels, arranging transfer of stock from warehouse and other premises
- Providing support to the Contracts and Ecommerce teams
You will have:
- A minimum of 2 years sales experience in design-led retail
- Genuine enthusiasm for twentytwentyone and our products
- A keen interest in furniture, lighting and the wider design industry
- An intrinsic understanding of customer service
- Strong initiative and problem-solving skills
- A proven track record of sales excellence within a team
- Strong organisational and IT/administrative skills, with attention to detail and accuracy
- Flexibility and a keenness to carry out all aspects of the role
What we offer:
- Birthday day off
- Company annual bonus scheme
- Generous staff discount
- Training and opportunities for development
To apply please send your CV & covering letter to , stating your salary expectations.
If you have additional requirements during the interview process, please let us know as soon as possible.
Please note that we are only able to respond to candidates shortlisted for interview.
Retail Sales Consultant employer: twentytwentyone
Contact Detail:
twentytwentyone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Consultant
✨Tip Number 1
Familiarize yourself with twentytwentyone's product range and design philosophy. Understanding the unique offerings and values of the brand will help you communicate your passion for interiors effectively during the interview.
✨Tip Number 2
Prepare to discuss your previous sales experiences in detail, especially those related to design-led retail. Highlight specific examples where you exceeded customer expectations or contributed positively to a team environment.
✨Tip Number 3
Showcase your organizational skills by being ready to discuss how you manage multiple tasks and maintain attention to detail in a busy retail environment. This will demonstrate your ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Express your enthusiasm for the design industry and current trends. Being knowledgeable about furniture and lighting design will not only impress the interviewers but also show that you are genuinely interested in contributing to twentytwentyone's success.
We think you need these skills to ace Retail Sales Consultant
Some tips for your application 🫡
Understand the Company: Take some time to research twentytwentyone. Familiarize yourself with their products, values, and what makes them unique in the design retail industry. This will help you tailor your application.
Craft a Compelling Cover Letter: In your cover letter, express your genuine enthusiasm for twentytwentyone and its products. Highlight your passion for interiors and design, and explain how your experience aligns with their customer service expectations.
Highlight Relevant Experience: Make sure to detail your sales experience in design-led retail within your CV. Emphasize any achievements or specific examples that demonstrate your ability to provide excellent customer service and meet sales targets.
Showcase Your Skills: In both your CV and cover letter, showcase your organizational skills, attention to detail, and problem-solving abilities. Mention any relevant IT skills that could benefit the role, as these are important for managing orders and stock levels.
How to prepare for a job interview at twentytwentyone
✨Show Your Passion for Design
Make sure to express your genuine enthusiasm for furniture, lighting, and the design industry during the interview. Share specific examples of how your interests align with twentytwentyone's products and values.
✨Demonstrate Customer Service Skills
Prepare to discuss your previous customer service experiences. Highlight situations where you exceeded customer expectations and how you handled challenges, showcasing your intrinsic understanding of good customer service.
✨Highlight Your Organizational Skills
Since the role requires strong administrative and organizational skills, be ready to provide examples of how you've successfully managed tasks in a retail environment. Discuss your attention to detail and how it has positively impacted your previous roles.
✨Be Ready to Discuss Teamwork
As a key part of the retail team, it's important to show that you can work well with others. Prepare to share examples of how you've collaborated with colleagues in the past and contributed to a positive team dynamic.
