Retail Sales Consultant

twentytwentyone has been established for over 25 years as one of London’s foremost retailers of classic and contemporary design, supplying furniture, lighting and accessories from world leading designers and manufacturers. We welcome applicants to join our growing and friendly retail team, where we are recognised for our uniqueness and our diverse talents. Our culture is what makes twentytwentyone a warm and rewarding place to work.

What you'll need to have:

• You will have an intrinsic understanding of good customer service and a proven ability to communicate your passion for interiors, product design and the creative industries to exceed our customer’s expectations.
• As a key part of the retail team, you will be able to see the positive impact your contributions make to twentytwentyone’s continued success.
• You will have a high level of administrative and organisational skills and a rigorous attention to detail.
• Happy to roll up your sleeves, treat everyone in a polite and friendly manner, and be passionate about creating a twentytwentyone fit for the future with our customers and brand at heart.

37.5 Hours, working 5 days per week 9.30am to 6.15pm Monday-Saturday. 3 out of 4 weekends, Sunday 10:30am- 5:15pm. Based at our shop on Upper Street N1, with flexibility to work at various locations such as our twentytwentyone showroom in EC1.

Key responsibilities:

• Providing customers with a knowledgeable, friendly, and high-quality service, both in-store and via email/telephone.
• Managing furniture and lighting orders from initial enquiry through to delivery and installation, maintaining polite and efficient communication with customers throughout the process.
• Maintaining the shop environment ensuring displays are attractive, clean and appropriately labelled.
• Monitoring and replenishing stock levels, arranging transfer of stock from warehouse and other premises.
• Providing support to the Contracts and Ecommerce teams.

You will have:

• A minimum of 2 years sales experience in design-led retail.
• Genuine enthusiasm for twentytwentyone and our products.
• A keen interest in furniture, lighting and the wider design industry.
• An intrinsic understanding of customer service.
• Strong initiative and problem-solving skills.
• A proven track record of sales excellence within a team.
• Strong organisational and IT/administrative skills, with attention to detail and accuracy.
• Flexibility and a keenness to carry out all aspects of the role.

What we offer:

• Birthday day off.
• Company annual bonus scheme.
• Generous staff discount.
• Training and opportunities for development.

To apply please send your CV & covering letter to jobs@twentytwentyone.com, stating your salary expectations. If you have additional requirements during the interview process, please let us know as soon as possible. Please note that we are only able to respond to candidates shortlisted for interview.

www.twentytwentyone.com