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- Tasks: Engage customers with your design passion and provide top-notch service in-store and online.
- Company: Join twentytwentyone, a leading London retailer of stylish furniture and accessories for over 25 years.
- Benefits: Enjoy a birthday day off, annual bonuses, generous discounts, and training opportunities.
- Why this job: Be part of a friendly team that values creativity and customer satisfaction in a unique retail environment.
- Qualifications: Bring at least 2 years of sales experience in design-led retail and a love for interiors.
- Other info: Flexible work locations and a supportive culture await you at our Upper Street shop.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
twentytwentyone has been established for over 25 years as one of London’s foremost retailers of classic and contemporary design. Supplying furniture, lighting and accessories from world leading designers and manufacturers.
We welcome applicants to join our growing and friendly retail team, where we are recognised for our uniqueness and our diverse talents. Our culture is what makes twentytwentyone a warm and rewarding place to work.
What you'll need to have
You will have an intrinsic understanding of good customer service and a proven ability to communicate your passion for interiors, product design and the creative industries to exceed our customer’s expectations. As a key part of the retail team, you will be able to see the positive impact your contributions make to twentytwentyone’s continued success.
You will have a high level of administrative and organisational skills and a rigorous attention to detail. Happy to roll up your sleeves, treat everyone in a polite and friendly manner, and be passionate about creating a twentytwentyone fit for the future with our customers and brand at heart.
37.5 Hours, working 5 days per week 9.30am to 6.15pm Monday-Saturday. 3 out of 4 weekends, Sunday 10:30am- 5:15pm.
Based at our shop on Upper Street N1, with flexibility to work at various locations such as our twentytwentyone showroom in EC1.
Key responsibilities:
- Providing customers with a knowledgeable, friendly, and high-quality service, both in-store and via email/telephone
- Managing furniture and lighting orders from initial enquiry through to delivery and installation, maintaining polite and efficient communication with customers throughout the process
- Maintaining the shop environment ensuring displays are attractive, clean and appropriately labelled
- Monitoring and replenishing stock levels, arranging transfer of stock from warehouse and other premises
- Providing support to the Contracts and Ecommerce teams
You will have:
- A minimum of 2 years sales experience in design-led retail
- Genuine enthusiasm for twentytwentyone and our products
- A keen interest in furniture, lighting and the wider design industry
- An intrinsic understanding of customer service
- Strong initiative and problem-solving skills
- A proven track record of sales excellence within a team
- Strong organisational and IT/administrative skills, with attention to detail and accuracy
- Flexibility and a keenness to carry out all aspects of the role
What we offer:
- Birthday day off
- Company annual bonus scheme
- Generous staff discount
- Training and opportunities for development
To apply please send your CV & covering letter to jobs@twentytwentyone.com, stating your salary expectations.
If you have additional requirements during the interview process, please let us know as soon as possible.
Please note that we are only able to respond to candidates shortlisted for interview.
www.twentytwentyone.com
Retail Sales Consultant employer: twentytwentyone
Contact Detail:
twentytwentyone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Consultant
✨Tip Number 1
Familiarize yourself with twentytwentyone's product range and design philosophy. This will not only help you speak confidently about their offerings but also demonstrate your genuine enthusiasm for the brand during the interview.
✨Tip Number 2
Prepare to discuss specific examples of how you've provided excellent customer service in previous roles. Highlight situations where you exceeded customer expectations, as this aligns perfectly with what twentytwentyone values.
✨Tip Number 3
Showcase your organizational skills by being ready to talk about how you manage multiple tasks or projects simultaneously. Mention any tools or methods you use to stay organized, as this is crucial for the role.
✨Tip Number 4
Demonstrate your passion for the design industry by discussing current trends or your favorite designers. This will help you connect with the team and show that you're not just looking for a job, but are genuinely interested in contributing to their success.
We think you need these skills to ace Retail Sales Consultant
Some tips for your application 🫡
Understand the Company: Take some time to research twentytwentyone. Familiarize yourself with their products, values, and the overall atmosphere of the store. This will help you tailor your application and show genuine enthusiasm.
Craft a Compelling Cover Letter: In your cover letter, express your passion for design and customer service. Highlight your relevant experience in retail and how it aligns with twentytwentyone's mission. Make sure to convey your personality and enthusiasm for the role.
Highlight Relevant Experience: When updating your CV, focus on your sales experience in design-led retail. Include specific examples of how you've exceeded customer expectations and contributed to team success. Use metrics where possible to demonstrate your achievements.
Be Professional and Polite: Since the role emphasizes customer service, ensure that your application is well-written and free of errors. Use a polite and friendly tone throughout your CV and cover letter, reflecting the kind of communication expected in the role.
How to prepare for a job interview at twentytwentyone
✨Show Your Passion for Design
Make sure to express your genuine enthusiasm for interiors and product design during the interview. Share specific examples of how your passion has influenced your previous work or customer interactions.
✨Demonstrate Customer Service Skills
Prepare to discuss your understanding of good customer service. Think of scenarios where you exceeded customer expectations and be ready to share these experiences with the interviewer.
✨Highlight Your Organizational Skills
Since the role requires strong administrative and organizational skills, be prepared to talk about how you manage tasks and maintain attention to detail in a busy retail environment.
✨Be Ready to Discuss Teamwork
As a key part of the retail team, it's important to show that you can work well with others. Share examples of successful collaborations and how you contribute to a positive team dynamic.
