twentytwentyone has been established for over 25 years as one of London’s foremost retailers of classic and contemporary design. Supplying furniture, lighting and accessories from world-leading designers and manufacturers.
We are looking for a proactive and detail-oriented E-Commerce Content Assistant to join our growing team. The ideal candidate will have strong organisational skills, excellent communication, and a flair for copywriting. You will play a key role in ensuring that website content is accurate, optimised, and engaging.
With a keen eye for design and a problem-solving mindset, you'll collaborate closely with the wider e-commerce team and work effectively across departments in a fast-paced, dynamic environment.
37.5 Hours, working 5 days per week, Monday - Friday, 9.15am to 5.45pm.
On-site, based at our River Street shworoom.
Key responsibilities:
Content and administration
- Upload new product ranges, ensuring all products are accurately presented, with SEO-friendly, informative copy that improves visibility and drives traffic.
- Maintain accuracy of the entire online catalogue, monitor stock levels and deliveries, and implement new pricelists.
- Assisting in the visual merchandising of collections and edits.
- Provide a high level of communication regarding orders and enquiries between customers, suppliers and colleagues.
Sales and customer service
- Communicate with customers in a confident and friendly manner, responding to customer emails, telephone queries and web chat enquiries and complaints in a professional, timely and well-informed manner.
- Support the Customer Services team.
The ideal candidate will have:
- An enthusiasm for design, twentytwentyone, and our products
- Strong organisational and administrative skills, with attention to detail and accuracy
- Familiarity with Shopify or a similar CMS is desirable
- Excellent written English - copywriting experience is essential.
- Strong computer skills, including Photoshop
- An intrinsic understanding of customer service
- Strong initiative and problem-solving skills
- Experience in selling high-end, made-to-order furniture/lighting would be an advantage.
Please send a CV and covering letter outlining your suitability for the role to jobs@twentytwentyone.com.
Please note that we are only able to respond to candidates shortlisted for interview.
Please also note, this is not a digital marketing or web development role.
Virtual Assistant - Remote in London employer: twentytwentyone
twentytwentyone is an exceptional employer that fosters a vibrant and inclusive work culture in the heart of London. With over 30 years of experience, we prioritise employee growth through continuous training and development opportunities, ensuring that our team members thrive both personally and professionally. Join us to be part of a dynamic environment where your contributions are valued and celebrated.
