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- Tasks: Deliver exceptional customer service and manage orders in a vibrant retail environment.
- Company: Join twentytwentyone, a leading retailer of classic and contemporary design in London.
- Benefits: Enjoy a birthday day off, annual bonus, and training opportunities.
- Why this job: Be part of a friendly team and make a real impact on customer experiences.
- Qualifications: 2 years of sales experience in design-led retail and a passion for interiors.
- Other info: Flexible working locations and a supportive culture focused on growth.
The predicted salary is between 24000 - 36000 £ per year.
twentytwentyone has been established for over 25 years as one of London’s foremost retailers of classic and contemporary design, supplying furniture, lighting and accessories from world leading designers and manufacturers. We welcome applicants to join our growing and friendly retail team, where we are recognised for our uniqueness and diverse talents. Our culture is what makes twentytwentyone a warm and rewarding place to work.
You will need to have an intrinsic understanding of good customer service and a proven ability to communicate your passion for interiors, product design and the creative industries to exceed our customer’s expectations. As a key part of the retail team, you will be able to see the positive impact your contributions make to twentytwentyone’s continued success. You will have a high level of administrative and organisational skills and a rigorous attention to detail. Happy to roll up your sleeves, treat everyone in a polite and friendly manner, and be passionate about creating a twentytwentyone fit for the future with our customers and brand at heart.
37.5 Hours, working 5 days per week 9.30am to 6.15pm Monday-Saturday. 3 out of 4 weekends, Sunday 10:30am-5:15pm. Based at our shop on Upper Street N1, with flexibility to work at various locations such as our twentytwentyone showroom in EC1.
Key responsibilities:- Providing customers with a knowledgeable, friendly, and high-quality service, both in-store and via email/telephone.
- Managing furniture and lighting orders from initial enquiry through to delivery and installation, maintaining polite and efficient communication with customers throughout the process.
- Maintaining the shop environment ensuring displays are attractive, clean and appropriately labelled.
- Monitoring and replenishing stock levels, arranging transfer of stock from warehouse and other premises.
- Providing support to the Contracts and Ecommerce teams.
- A minimum of 2 years sales experience in design-led retail.
- Genuine enthusiasm for twentytwentyone and our products.
- A keen interest in furniture, lighting and the wider design industry.
- An intrinsic understanding of customer service.
- Strong initiative and problem-solving skills.
- A proven track record of sales excellence within a team.
- Strong organisational and IT/administrative skills, with attention to detail and accuracy.
- Flexibility and a keenness to carry out all aspects of the role.
- Birthday day off.
- Company annual bonus scheme.
- Training and opportunities for development.
To apply please send your CV & covering letter to jobs@twentytwentyone.com, stating your salary expectations. If you have additional requirements during the interview process, please let us know as soon as possible. Please note that we are only able to respond to candidates shortlisted for interview.
Retail Sales Consultant in London employer: twentytwentyone
Contact Detail:
twentytwentyone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Consultant in London
✨Tip Number 1
Get to know twentytwentyone inside out! Familiarise yourself with their products and values. When you walk into that interview, show off your passion for design and how you can contribute to their unique culture.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your understanding of great service.
✨Tip Number 3
Don’t just sit back and wait for the call! Follow up after your interview with a friendly email thanking them for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in being part of the twentytwentyone team.
We think you need these skills to ace Retail Sales Consultant in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for design and customer service shine through. We want to see how much you love what we do at twentytwentyone!
Tailor Your CV: Make sure your CV highlights your relevant experience in design-led retail. We’re looking for specific examples that showcase your sales excellence and organisational skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Be friendly, professional, and don’t forget to mention your salary expectations as requested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at twentytwentyone
✨Know Your Stuff
Before the interview, dive deep into twentytwentyone's products and ethos. Familiarise yourself with their furniture, lighting, and accessories. This will not only show your genuine enthusiasm but also help you communicate effectively about their offerings during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service excellence. Think of specific situations where you went above and beyond to meet a customer's needs. This will demonstrate your intrinsic understanding of good customer service, which is crucial for this role.
✨Dress the Part
Since you're applying for a retail position, make sure to dress in a way that reflects the style and professionalism of twentytwentyone. A smart, polished appearance will not only make a great first impression but also show that you understand the importance of aesthetics in the design industry.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, or future projects. This shows your interest in being part of the team and helps you gauge if twentytwentyone is the right fit for you. Plus, it opens up a two-way conversation, making the interview more engaging.