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- Tasks: Join our team as an E-commerce Content Assistant, managing product uploads and optimising website content.
- Company: twentytwentyone is a leading London retailer of classic and contemporary design for over 25 years.
- Benefits: Enjoy a birthday day off, annual bonus, generous staff discount, and training opportunities.
- Why this job: Be part of a dynamic team, enhance your copywriting skills, and work in a creative environment.
- Qualifications: Strong organisational skills, excellent written English, and familiarity with Shopify or similar CMS required.
- Other info: Work 37.5 hours a week, Monday to Friday, at our River Street showroom.
The predicted salary is between 24000 - 36000 £ per year.
twentytwentyone has been established for over 25 years as one of London’s foremost retailers of classic and contemporary design. We are looking for a proactive and detail-oriented E-Commerce Content Assistant to join our growing team. The ideal candidate will have strong organisational skills, excellent communication, and a flair for copywriting. You will play a key role in ensuring that website content is accurate, optimised, and engaging. With a keen eye for design and a problem-solving mindset, you'll collaborate closely with the wider e-commerce team and work effectively across departments in a fast-paced, dynamic environment.
37.5 Hours, working 5 days per week, Monday- Friday, 9.15am to 5.45pm. Based at our showroom on River Street EC1R.
Key responsibilities:- Content and administration: Upload new product ranges, ensuring all products are accurately presented, with SEO-friendly, informative copy that improves visibility and drives traffic.
- Maintain accuracy of the entire online catalogue, monitor stock levels and deliveries, and implement new pricelists.
- Assisting in the visual merchandising of collections and edits.
- Provide a high level of communication regarding orders and enquiries between customers, suppliers and colleagues.
- Communicate with customers in a confident and friendly manner, responding to customer emails, telephone queries and web chat enquiries and complaints in a professional, timely and well-informed manner.
- Support the Customer Services team.
- An enthusiasm for design, twentytwentyone, and our products.
- Strong organisational and administrative skills, with attention to detail and accuracy.
- Familiarity with Shopify or a similar CMS is desirable.
- Excellent written English - copywriting experience is essential.
- Strong computer skills, including Photoshop.
- An intrinsic understanding of customer service.
- Strong initiative and problem-solving skills.
- Experience in selling high-end, made-to-order furniture/lighting would be an advantage.
- Birthday day off.
- Company annual bonus scheme.
- Generous staff discount.
- Season travel ticket/Cyclescheme.
- Training and opportunities for development.
Please send a CV and covering letter outlining your suitability for the role, stating your salary expectations. Please note that we are only able to respond to candidates shortlisted for interview.
E-commerce Content Assistant employer: twentytwentyone
Contact Detail:
twentytwentyone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-commerce Content Assistant
✨Tip Number 1
Familiarise yourself with twentytwentyone's product range and design ethos. Understanding their style will help you communicate more effectively during interviews and demonstrate your genuine interest in the brand.
✨Tip Number 2
Brush up on your SEO knowledge, especially as it relates to e-commerce content. Being able to discuss how you can optimise product descriptions for search engines will set you apart from other candidates.
✨Tip Number 3
Prepare examples of your previous work that showcase your copywriting skills. Having a portfolio ready will allow you to demonstrate your ability to create engaging and informative content.
✨Tip Number 4
Practice your communication skills, particularly in handling customer queries. Being able to articulate how you would manage customer interactions will highlight your suitability for the role.
We think you need these skills to ace E-commerce Content Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the E-commerce Content Assistant role. Emphasise your organisational skills, copywriting experience, and familiarity with CMS platforms like Shopify.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for design and twentytwentyone. Clearly outline how your skills and experiences make you a great fit for the position, and mention specific examples of your previous work that demonstrate your attention to detail and problem-solving abilities.
Showcase Your Copywriting Skills: Since excellent written English and copywriting experience are essential, include samples of your writing if possible. This could be links to online content you've created or attachments of previous work that showcase your ability to write engaging and SEO-friendly copy.
Highlight Customer Service Experience: Given the importance of customer communication in this role, make sure to highlight any previous experience in customer service. Provide examples of how you've effectively handled customer queries or complaints in a professional manner.
How to prepare for a job interview at twentytwentyone
✨Show Your Passion for Design
Make sure to express your enthusiasm for design and the products offered by twentytwentyone. Research their collections beforehand and be ready to discuss what you love about their style and how it aligns with your own aesthetic.
✨Demonstrate Your Copywriting Skills
Since copywriting experience is essential for this role, prepare examples of your previous work. Be ready to discuss your writing process and how you ensure that content is both engaging and SEO-friendly.
✨Highlight Your Organisational Skills
The role requires strong organisational abilities, so come prepared with examples of how you've successfully managed multiple tasks or projects in the past. Discuss any tools or methods you use to stay organised and efficient.
✨Prepare for Customer Service Scenarios
Given the importance of customer communication in this role, think of examples where you've handled customer queries or complaints effectively. Be ready to demonstrate your problem-solving skills and how you maintain professionalism under pressure.
