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- Tasks: Assist in creating and managing engaging e-commerce content for our website.
- Company: Join twentytwentyone, a leading London retailer of classic and contemporary design for over 25 years.
- Benefits: Enjoy a birthday day off, annual bonus, generous staff discount, and travel perks.
- Why this job: Be part of a dynamic team, enhance your design skills, and make an impact in e-commerce.
- Qualifications: Strong organisational skills, copywriting experience, and familiarity with Shopify or similar CMS required.
- Other info: Work Monday to Friday, 9.15am to 5.45pm, at our River Street showroom.
The predicted salary is between 30000 - 42000 £ per year.
twentytwentyone has been established for over 25 years as one of London’s foremost retailers of classic and contemporary design, supplying furniture, lighting and accessories from world-leading designers and manufacturers.
We are looking for a proactive and detail-oriented E-Commerce Content Assistant to join our growing team. The ideal candidate will have strong organisational skills, excellent communication, and a flair for copywriting. You will play a key role in ensuring that website content is accurate, optimised, and engaging. With a keen eye for design and a problem-solving mindset, you will collaborate closely with the wider e-commerce team and work effectively across departments in a fast-paced, dynamic environment.
37.5 Hours, working 5 days per week, Monday - Friday, 9.15am to 5.45pm. Based at our showroom on River Street EC1R.
Key responsibilities:- Content and administration: Upload new product ranges, ensuring all products are accurately presented, with SEO-friendly, informative copy that improves visibility and drives traffic.
- Maintain accuracy of the entire online catalogue, monitor stock levels and deliveries, and implement new pricelists.
- Assisting in the visual merchandising of collections and edits.
- Provide a high level of communication regarding orders and enquiries between customers, suppliers and colleagues.
- Communicate with customers in a confident and friendly manner, responding to customer emails, telephone queries and web chat enquiries and complaints in a professional, timely and well-informed manner.
- Support the Customer Services team.
- An enthusiasm for design, twentytwentyone, and our products.
- Strong organisational and administrative skills, with attention to detail and accuracy.
- Familiarity with Shopify or a similar CMS is desirable.
- Excellent written English - copywriting experience is essential.
- Strong computer skills, including Photoshop.
- An intrinsic understanding of customer service.
- Strong initiative and problem-solving skills.
- Experience in selling high-end, made-to-order furniture/lighting would be an advantage.
- Birthday day off
- Company annual bonus scheme
- Generous staff discount
- Season travel ticket/Cyclescheme
- Training and opportunities for development
Please send a CV and covering letter outlining your suitability for the role to jobs@twentytwentyone.com, stating your salary expectations. Please note that we are only able to respond to candidates shortlisted for interview.
E-commerce Content Assistant employer: twentytwentyone
Contact Detail:
twentytwentyone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-commerce Content Assistant
✨Tip Number 1
Familiarise yourself with twentytwentyone's product range and design ethos. Understanding their style will help you tailor your communication and demonstrate your enthusiasm for their offerings during any interactions.
✨Tip Number 2
Brush up on your SEO knowledge, especially as it relates to e-commerce. Being able to discuss how you can optimise product descriptions and improve visibility will show that you're proactive and ready to contribute from day one.
✨Tip Number 3
If you have experience with Shopify or similar CMS platforms, be prepared to discuss specific examples of how you've used these tools in the past. This will highlight your technical skills and readiness to manage content effectively.
✨Tip Number 4
Practice your customer service skills by preparing for potential scenarios you might encounter in the role. Being able to demonstrate your problem-solving abilities and friendly communication style will set you apart from other candidates.
We think you need these skills to ace E-commerce Content Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the E-commerce Content Assistant role. Emphasise your organisational skills, copywriting experience, and any familiarity with CMS platforms like Shopify.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for design and twentytwentyone. Clearly outline how your skills and experiences make you a great fit for the position, and mention specific examples of your previous work that demonstrate your attention to detail and problem-solving abilities.
Showcase Your Copywriting Skills: Since excellent written English and copywriting experience are essential, consider including a brief portfolio or examples of your writing in your application. This could be product descriptions, blog posts, or any relevant content that showcases your ability to create engaging and SEO-friendly copy.
Follow Application Instructions: Ensure you send your application to the correct email address (jobs@twentytwentyone.com) and include all requested information, such as your CV, cover letter, and salary expectations. Double-check for any typos or errors before hitting send!
How to prepare for a job interview at twentytwentyone
✨Show Your Passion for Design
Make sure to express your enthusiasm for design and the products offered by the company. Research twentytwentyone's collections and be ready to discuss what you love about their style and how it aligns with your own aesthetic.
✨Demonstrate Your Copywriting Skills
Since copywriting experience is essential for this role, prepare examples of your previous work. Bring along samples that showcase your ability to write engaging and SEO-friendly content, as this will highlight your suitability for the position.
✨Highlight Your Organisational Skills
Be ready to discuss specific instances where your strong organisational skills made a difference in your previous roles. Mention any tools or methods you use to stay organised, especially in fast-paced environments.
✨Prepare for Customer Service Scenarios
Given the importance of customer service in this role, think of examples where you've successfully handled customer queries or complaints. Be prepared to role-play potential scenarios during the interview to demonstrate your communication skills.
