E-commerce Content Assistant

twentytwentyone has been established for over 25 years as one of London’s foremost retailers of classic and contemporary design. Supplying furniture, lighting and accessories from world-leading designers and manufacturers.

We are looking for a proactive and detail-oriented E-Commerce Content Assistant to join our growing team. The ideal candidate will have strong organisational skills, excellent communication, and a flair for copywriting. You will play a key role in ensuring that website content is accurate, optimised, and engaging.

With a keen eye for design and a problem-solving mindset, you'll collaborate closely with the wider e-commerce team and work effectively across departments in a fast-paced, dynamic environment.

37.5 Hours, working 5 days per week, Monday – Friday, 9.15am to 5.45pm.

Based at our showroom on River Street EC1R.

Key responsibilities:

Content and administration

• Upload new product ranges, ensuring all products are accurately presented, with SEO-friendly, informative copy that improves visibility and drives traffic.
• Maintain accuracy of the entire online catalogue, monitor stock levels and deliveries, and implement new pricelists.
• Assisting in the visual merchandising of collections and edits.
• Provide a high level of communication regarding orders and enquiries between customers, suppliers and colleagues.

Sales and customer service 

• Communicate with customers in a confident and friendly manner, responding to customer emails, telephone queries and web chat enquiries and complaints in a professional, timely and well-informed manner.
• Support the Customer Services team.

The ideal candidate will have: 

• An enthusiasm for design, twentytwentyone, and our products 
• Strong organisational and administrative skills, with attention to detail and accuracy 
• Familiarity with Shopify or a similar CMS is desirable 
• Excellent written English – copywriting experience is essential. 
• Strong computer skills, including Photoshop 
• An intrinsic understanding of customer service 
• Strong initiative and problem-solving skills 
• Experience in selling high-end, made-to-order furniture/lighting would be an advantage. 

What we offer:

• Birthday day off
• Company annual bonus scheme
• Generous staff discount
• Season travel ticket/Cyclescheme
• Training and opportunities for development

Please send a CV and covering letter outlining your suitability for the role to jobs@twentytwentyone.com, stating your salary expectations.

Please note that we are only able to respond to candidates shortlisted for interview.