Vice President, Client Services (Biotech)

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human‑centred creativity, and AI‑driven insights, fostering a unique environment where innovation thrives and our people are impact‑obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues.

The Vice President will serve as a senior leader driving transformative client partnerships and shaping strategic direction across complex medical affairs initiatives, primarily in the biotech space. This role demands a visionary executive with deep expertise in medical affairs and the biotech industry. As a trusted advisor to client‑side medical leadership and c‑suite executives, the Vice President ensures excellence in execution, compliance, and measurable business outcomes while championing growth, innovation, and enterprise‑wide impact. This leader will manage a multimillion‑dollar portfolio across a diverse team and client set, owning portfolio performance while contributing to broader departmental and organizational initiatives.

What You’ll Do

• Executive Client Leadership: Serve as a primary strategic partner to senior client stakeholders, influencing brand vision, HCP engagement strategies, investment decisions, and long‑term growth.
• Team Leadership & Delivery Oversight: Lead and support high‑performing account teams, ensuring clear roles, strong collaboration, disciplined day‑to‑day execution, and consistently high levels of client satisfaction.
• Drive Market Innovation: Translate market trends, competitive intelligence, and performance analytics into forward‑thinking strategies that deliver ROI and competitive advantage.
• Enterprise Planning & Governance: Oversee integrated business planning, forecasting, and alignment across multiple portfolios, including ownership of a high‑value book of business and a newly established growth account.
• Operational Excellence: Establish success metrics and champion continuous optimization through data‑driven insights and best practices across a portfolio of up to $10M in annual revenue.
• Organizational Leadership: Mentor senior account leaders, foster a culture of high performance, and guide talent development across teams supporting both established and emerging accounts.
• Resource & Financial Stewardship: Direct large‑scale budgets, staffing models, and resource allocation to ensure profitability, scalability, and flawless execution.
• Compliance & Risk Management: Partner with internal and client teams to uphold medical, legal, and regulatory standards across all initiatives.
• Growth Leadership: Identify and lead organic growth opportunities, spearhead new business efforts, and scale a newly launched, high‑growth account with significant upside potential.
• Biotech CoE Support: Support activities that help operationalize and promote the Biotech Center of Excellence, contributing to offering development, go‑to‑market coordination, and the translation of agency capabilities into relevant solutions for biotech clients.
• Process Innovation: Drive evolution of SOPs, operating models, and delivery frameworks to enhance efficiency and support continued growth.

This Role Is a Great Fit If

• You embody our core values: Best Together, Impact Obsessed, Excellence Expected, Evolve Always, and Accountability with an “I.”
• You thrive in dynamic environments and embrace change as a catalyst for innovation and growth.
• You are a strategic leader with a strong medical mindset and a passion for building and scaling client partnerships.
• Excel at developing people and building strong, resilient teams.
• You inspire confidence, build trust, and influence at the highest levels of client and organizational leadership.

What You Should Have

• Bachelor’s degree in business or related field; advanced degree preferred.
• 10+ years of experience in healthcare agency leadership, medical affairs, or pharmaceutical/biotech industries.
• Proven track record managing multimillion‑dollar portfolios, including ownership of $5M–$10M+ in annual revenue and leading high‑growth client engagements.
• Expertise in medical affairs planning and strategy and publications within healthcare with strong experience within the biotech sector.
• Demonstrated success with independently building and scaling accounts, including growing new business with strong expansion potential.
• Experience leading large, cross‑functional teams in complex, matrixed environments.
• Exceptional executive communication, negotiation, and relationship‑building skills.
• Strong ability to lead strategic conversations with client C‑suite executives and medical leadership, both in support of new business opportunities and within existing account relationships.
• Travel: Moderate overnight/weekend travel (up to 30%).

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry.