At a Glance
- Tasks: Monitor social media interactions and ensure accurate routing of tasks.
- Company: Join OLIVER, a dynamic part of the Brandtech Group in Greater London.
- Benefits: Gain valuable experience in a fast-paced environment with growth potential.
- Other info: Collaborate with global teams in an exciting and supportive atmosphere.
- Why this job: Be at the forefront of social media engagement and make a real difference.
- Qualifications: 2-3 years in social media or customer support with strong analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
OLIVER, part of the Brandtech Group, is seeking a Triage Assistant in Greater London. This role focuses on operational accuracy and involves monitoring social media interactions, routing them appropriately, and ensuring tasks are completed on time.
The ideal candidate will have 2-3 years of experience in social media or customer support, possess strong analytical skills, and have advanced English proficiency for collaborating with global teams.
Social Media Triage Specialist: Fast, Accurate Routing employer: twentysix
At OLIVER, part of the Brandtech Group, we pride ourselves on fostering a dynamic and inclusive work culture that values innovation and collaboration. As a Social Media Triage Specialist in Greater London, you'll benefit from our commitment to employee growth through continuous training and development opportunities, while enjoying a vibrant workplace that encourages creativity and teamwork. Join us to be part of a forward-thinking company that not only values your contributions but also supports your professional journey in the fast-paced world of social media.
StudySmarter Expert Advice🤫
We think this is how you could land Social Media Triage Specialist: Fast, Accurate Routing
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your social media prowess. It’s a great way to demonstrate your capabilities beyond the usual application.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to social media triage. We can help you with mock interviews to boost your confidence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Social Media Triage Specialist: Fast, Accurate Routing
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your 2-3 years of experience in social media or customer support. We want to see how you've tackled similar challenges and what skills you've picked up along the way!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the role.
Tailor Your Application:Don’t just send a generic application! We love when candidates take the time to tailor their applications to our specific job description. Mention how your skills align with the operational accuracy we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at twentysix
✨Know Your Social Media Inside Out
Make sure you’re up to speed with the latest trends and tools in social media. Familiarise yourself with OLIVER's brand presence online, and be ready to discuss how you would handle specific interactions or challenges they might face.
✨Showcase Your Analytical Skills
Prepare examples from your past experience where you used data to make decisions or improve processes. Be ready to explain how you analyse social media metrics and how that informs your routing decisions.
✨Demonstrate Your Communication Skills
Since this role involves collaborating with global teams, practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where effective communication made a difference in your previous roles.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in real-life situations related to social media triage. Think about how you would prioritise tasks, manage time effectively, and ensure operational accuracy under pressure.
