At a Glance
- Tasks: Administer and optimise our Atlassian environment, focusing on Jira Service Management and automation.
- Company: Join a leading marketing agency blending creativity with data science.
- Benefits: Unlimited PTO, 401k matching, annual bonuses, and generous medical plans.
- Other info: Hybrid work model with opportunities for professional growth.
- Why this job: Be part of a dynamic team that values innovation and collaboration.
- Qualifications: 5+ years in SaaS administration, especially with Atlassian and Entra ID.
The predicted salary is between 130000 - 150000 £ per year.
Known is a modern marketing company engineered for the unprecedented opportunities and challenges facing marketers today. We are about 200+ people strong, pairing PhD data scientists with award-winning creatives, strategists, engineers and expert research teams to produce some of the most innovative and cutting-edge creative work in culture.
We are hiring a Workplace Technology/SaaS Engineer to own our Atlassian environment and run the SaaS and identity platforms our employees depend on every day. Jira Service Management sits at the centre of this role. You will design, build, and maintain the service desks, workflows, and automation that route work across the company, and you will manage the identity layer in Entra ID that controls who gets access to what. This is a hands-on engineering role.
WHAT YOU’LL DO
- Administer the full Atlassian suite with a primary focus on Jira Service Management: build and maintain service desks, request types, queues, SLAs, automation rules, and approval workflows.
- Design JSM workflows that match how teams actually work, and reduce manual steps through automation rather than adding processes.
- Own Entra ID administration: manage users, groups, conditional access policies, app registrations, and role assignments.
- Administer the company SaaS stack, including Slack, Google Workspace, Microsoft 365, Jamf, Zoom, and Lumos.
- Build automations that connect systems using tools like N8N and AI such as Claude, so routine requests resolve without a human touching them.
- Manage joiner, mover and leaver processes end to end, making sure provisioning and deprovisioning happen on time and access stays clean.
- Partner with Security on access reviews, least-privilege enforcement, and audit readiness.
- Write and maintain documentation for the systems you own so the team can support them.
- Track and resolve platform issues, and improve reliability over time.
WHO YOU ARE AND WHAT YOU HAVE
- 5+ years administering the Atlassian suite, with deep hands-on experience in Jira Service Management (service desk setup, complex workflows, SLAs, and automation).
- Strong Entra ID administration experience: conditional access, groups, app registrations, and identity governance.
- Strong knowledge of SCIM provisioning and how identity flows into SaaS applications.
- Experience administering several of the following: Slack, Google Workspace, Microsoft 365, Jamf, Zoom, Lumos.
- Comfort building automation.
- Experience with N8N, scripting, or AI tools such as Claude is a strong plus.
- Strong documentation skills.
- Support for both macOS and Windows environments.
- Familiarity with ITIL practices and Agile project management.
- A bias toward automating repetitive work instead of doing it by hand.
NICE TO HAVE
- Atlassian certifications (ACP) or Microsoft identity certifications (SC-300).
- Experience scaling SaaS operations at a growing company.
- History of replacing manual access processes with automated provisioning.
ADDITIONAL INFORMATION
- Hybrid 3 days/week in NYC Office.
SOME OF OUR PERKS
- Unlimited paid time off.
- 401k with company matching and no vesting period.
- Annual bonuses.
- Generous medical plan.
- Paid parental leave.
Known is an equal opportunity employer and does not discriminate against employees or qualified job applicants on the basis of race, colour, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or locally protected class. The base salary for this position is 130k-150k. This range is posted in compliance with state and municipal Pay Transparency laws. In addition to base compensation, this role is eligible to receive additional Known benefits.
Senior Saas Administrator employer: twentysix
CNS Media is an exceptional employer that champions innovation and collaboration within the marketing and media landscape. With a strong focus on employee growth, we offer extensive professional development opportunities and a vibrant work culture that values creativity and teamwork. Located in a dynamic environment, our award-winning agency not only encourages ambitious growth plans but also provides a platform for meaningful contributions to the industry.
