Senior Manager, Paid Media (Client Experience)

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human‑centred creativity, and AI‑driven insights, fostering a unique environment where innovation thrives and our people are impact‑obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Spring & Bond, a part of Real Chemistry, is a digital media agency and consultancy helping pharmaceutical and medical device manufacturers build robust, omnichannel‑enabled media executions for both HCP and consumer audiences. Our focus is on client empowerment through services such as customer journey planning, media strategy & activation, technology evaluation, in‑house capability development, and training.

The Senior Manager, Paid Media plays a lead role on strategy development and manages staff and workflow to deliver flawless work while mentoring junior team members to provide ongoing feedback and teaching opportunities. This individual continually evaluates and improves upon media processes and opportunities, has strong client relationship skills, and has demonstrated emerging internal and external (agency partner) collaboration skills. Generally, Media Supervisors have 4‑6 years of experience. This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or Lambertville—or remotely within the US, depending on team and business needs.

• Manage Media Planner and Senior Media Planner workflow and deadlines to ensure seamless deliverables
• Craft insights and recommendations for monthly and quarterly (QBR) reporting
• Proactively identify opportunities to test partners and tactics and bring these ideas to the client
• Own RFP process, rank proposals, and contribute to vendor negotiations
• Manage the day‑to‑day implementation and optimization of campaign activities
• Present media tactical slides and reporting slides
• Manage campaign authorizations, budgets, and vendor reconciliation process
• Action website tagging/measurement tasks with technology/adops

• Experience filtering and segmenting data to obtain insights at the right level of detail
• Firm understanding of pharma regulations and compliance applications to media campaigns
• Strong presentation skills
• Deep cross‑channel media landscape understanding
• Ability to thrive while juggling multiple projects and priorities simultaneously
• Willingness to mentor and train
• Showcases initiative to help on projects outside day‑to‑day responsibilities
• Strong time management
• Proven ability to accommodate evolving responsibilities and last‑minute changes

• A bachelor’s degree or equivalent work experience
• 4+ years of experience in client‑facing roles within media
• Pharmaceutical industry experience strongly preferred
• Experience with Mediaocean is a plus
• Strong analytical and creative problem‑solving skills
• Strong attention to detail
• Professional verbal and written communication skills
• Positive attitude and team player
• Desire to continually learn and improve
• Ability to self‑manage under deadlines
• Advanced proficiency with Excel, PowerPoint, and Google Slides
• Willingness to work traditional and non‑traditional office hours as needed

Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vision plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning.

Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply.

Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates.

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