At a Glance
- Tasks: Lead IT strategy and operations in a dynamic bi-coastal environment.
- Company: Join a forward-thinking company focused on innovation and technology.
- Benefits: Unlimited PTO, 401k matching, annual bonuses, and generous medical plans.
- Other info: Opportunity for career growth in a collaborative and inclusive workplace.
- Why this job: Shape the future of IT while driving innovation and embedding AI into operations.
- Qualifications: 10+ years in IT leadership with experience in hybrid infrastructure and team management.
The predicted salary is between 130000 - 150000 £ per year.
As Senior Director, IT, you will lead infrastructure and site support through the complexity of a bi‑coastal, hybrid organization, bringing a clear, strategic approach to how we operate and scale. You will elevate our technology environment, bring focused leadership with an eye on team development, and build trust quickly across the organization while strengthening alignment across teams. You will shape the future of IT at Known by driving innovation, embedding AI into how we work, and pushing what’s possible.
What You’ll Do
- Strategic Leadership & Operations
- Define and execute IT strategy aligned with business priorities
- Act as a trusted partner to executive leadership, bringing clear perspective on investments, risks, and opportunities
- Lead modernization of IT systems with a focus on speed, reliability, and impact
- Infrastructure, Security & Compliance
- Own hybrid infrastructure across cloud, on‑prem, network, and endpoint environments
- Maintain high standards for uptime, performance, and operational resilience
- Lead cybersecurity, risk management, and incident response
- Own ISO certification and ensure ongoing audit readiness and compliance discipline
- End‑User & Service Delivery
- Lead help desk and desktop support with a focus on responsiveness, accountability, and user experience across a diverse employee base with varying technical needs and skill levels
- Set and maintain service standards that ensure a consistently high‑quality support experience, using data and feedback to drive continuous improvement
- Establish a best‑in‑class in‑office technology environment at the New York headquarters, with particular accountability for executive support, client‑facing interactions, and day‑to‑day workplace reliability
- Ensure end‑user support is proactive, solutions‑oriented, and aligned to the needs of a bi‑coastal, always‑on organization
- Leadership & Collaboration
- Lead and develop a distributed IT team across bi‑coastal operations
- Build a culture of accountability, ownership, and continuous improvement
- Partner cross‑functionally to deliver practical, business‑aligned technology solutions
Who You Are and What You Have
- 10+ years of progressive IT leadership, including senior‑level roles
- Experience leading complex hybrid infrastructure environments
- Proven success managing distributed, multi‑location teams
- Strong expertise in cloud platforms, networking, systems architecture, and endpoint management
- Experience with enterprise SaaS and modern workplace tools
- Strong understanding of IT service management frameworks and best practices
- Direct experience leading ISO certification efforts and ensuring audit readiness
- Strong cybersecurity, risk management, and governance background
- Experience managing budgets, vendors, and cross‑functional initiatives
- Strong executive communication and stakeholder management skills
- Ability to commute to NYC headquarters 4–5 days per week, with occasional travel
Our Perks
- Unlimited paid time off
- 401k with company matching and no vesting period
- Annual bonuses
- Generous medical plan
- Paid parental leave
Known is an equal opportunity employer and does not discriminate against employees or qualified job applicants on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or locally protected class.
The base salary for this position is $175k-$200k. This range is posted in compliance with state and municipal Pay Transparency laws. In addition to base compensation, this role is eligible to receive additional Known benefits.
Senior Director, IT employer: twentysix
At Known, we pride ourselves on being an exceptional employer, particularly for the Senior Director, IT role based in our vibrant New York headquarters. Our culture fosters innovation and collaboration, offering unlimited paid time off, a generous medical plan, and a 401k with company matching to support your financial future. With a strong focus on employee growth and development, you will have the opportunity to lead a distributed IT team while driving impactful technology solutions in a dynamic, bi-coastal environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Director, IT
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at Known. A personal introduction can make all the difference in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company’s current IT initiatives and challenges. Show us that you’re not just a fit for the role but also passionate about driving innovation and aligning with our strategic goals.
✨Tip Number 3
Practice your leadership stories! We want to hear about your experiences managing distributed teams and how you’ve tackled complex infrastructure challenges. Be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement about the role and how you can contribute to Known can leave a lasting impression.
We think you need these skills to ace Senior Director, IT
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in IT leadership and hybrid infrastructure. We want to see how your skills align with our needs, so don’t hold back on showcasing your relevant achievements!
Showcase Your Strategic Vision:As a Senior Director, IT, we’re looking for someone who can define and execute a clear IT strategy. Use your application to demonstrate your strategic thinking and how you’ve successfully led teams through complex challenges in the past.
Highlight Team Development Skills:We value strong leadership and team development. In your application, share examples of how you’ve built and nurtured teams, especially in a distributed environment. Show us how you foster accountability and continuous improvement!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at twentysix
✨Know Your IT Strategy Inside Out
As a Senior Director, IT, you'll need to demonstrate a clear understanding of how your IT strategy aligns with business priorities. Prepare to discuss specific examples of how you've defined and executed IT strategies in the past, especially in hybrid environments.
✨Showcase Your Leadership Skills
This role requires strong leadership, so be ready to share your experiences in managing distributed teams. Highlight how you've built a culture of accountability and continuous improvement, and be prepared to discuss your approach to team development and collaboration.
✨Emphasise Cybersecurity and Compliance Knowledge
Given the importance of cybersecurity and ISO certification in this role, brush up on your knowledge of risk management and compliance frameworks. Be ready to discuss your direct experience with leading ISO certification efforts and maintaining audit readiness.
✨Prepare for Executive-Level Communication
Strong executive communication skills are crucial for this position. Practice articulating complex IT concepts in a way that resonates with non-technical stakeholders. Think about how you can convey your perspective on investments, risks, and opportunities clearly and confidently.
