Senior Account Manager - 21GRAMS

We are excited to bring on a dynamic account leader who will collaborate with clients to develop and execute award‑winning healthcare marketing campaigns.

Responsibilities

• Understand and contribute to client brand strategy.
• Lead planning and preparation for client meetings, allocating roles, booking meetings, providing agendas and producing client meeting reports.
• Take and interpret client briefs, identify information gaps and plan how to fill those gaps.
• Support day‑to‑day client contact in executing requests and delivering planned activities and materials while managing client expectations.
• Identify and anticipate client requests, issues and needs and plan accordingly.
• Ensure accuracy of all materials at all stages of development.
• Build trust with clients, becoming their go‑to person.
• Demonstrate current market knowledge and its impact on clients and brands.
• Establish strong internal relationships to seamlessly execute your role.
• Display excellent interpersonal skills and coach junior team members.
• Develop draft scopes of work, supplier contracts, presentations, creative briefs and other communications.
• Gather, understand and address client feedback across deliverables and cross‑functional teams (creative, tech dev, finance, etc.).
• Document account status, next steps and actions weekly and share internally and with clients.
• Run client calls or meetings independently.
• Manage account finances and resourcing; track budget, raise invoices and purchase orders, and allocate staffing.

Required Skills & Experience

• Passion for brand – dive deep into audience insights and develop resonant communications.
• Continuous learning mindset – maintain in‑depth knowledge of the evolving healthcare environment.
• Natural leader who thrives in a team, representing account teams across multi‑channel tactics.
• Highly creative – write compelling briefs and collaborate with designers and copywriters to deliver exceptional deliverables.
• Excellent judgment, decision‑making ability and awareness of when to raise concerns.
• Strong client service orientation and management of multiple accounts.
• Highly organized, deadline‑focused, and detail‑oriented.
• Independent thinker who owns asset and material development while enjoying collaboration.
• Solution‑oriented problem solver.
• Professional presence, sense of urgency and client service orientation.
• Confidence in upward management when required.
• High energy, adaptable to fast‑paced, evolving environments.
• Strong work ethic with a track record of delivering high‑quality work on time and on budget.
• Good understanding of brand promotion and production of campaigns and tactics.
• Strong written, oral and presentation communication skills.
• Proficiency in Microsoft Office tools, especially PowerPoint.
• Excellent business communication ability, including informal/formal presentations and writing.
• Ability to develop own learning needs and discuss with manager and leadership.
• BA or equivalent professional experience required.

Benefits

Our benefits program is tailored to support you and your family at every stage of life. It includes: generous paid time off, options for private medical, dental and vision plans, mental wellness coaching, access to LinkedIn Learning (over 13,000 courses), free office snacks, and support for future savings.

Equal Opportunity Employment

Real Chemistry is an Equal Opportunity Employer. We strive to build and sustain an inclusive, equitable work environment where all employees feel empowered. We welcome applicants of all backgrounds and encourage qualified individuals to apply without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, genetic information, or other protected characteristics.

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