Partner Operations Manager

Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies. Our platform offers two core products: Merge Unified, which enables businesses to add hundreds of integrations to their products with a single API, and Merge Agent Handler, which empowers AI agents with secure access to thousands of third-party tools. Merge's enterprise-grade platform handles the entire integration lifecycle, from authentication and security to monitoring and maintenance. Thousands of companies trust Merge to accelerate product development, unblock sales, reduce customer churn, and save engineering resources—allowing them to focus on their core product.

Merge is looking for a driven Partner Operations Manager. Merge's integration ecosystem spans 300+ third-party platforms, and every one of those partnerships requires ongoing operational coordination to keep running. We are looking for a Partner Operations Manager to own the systems, processes, and cross‑functional workflows that make this ecosystem work at scale.

You will be the operational backbone of our partnerships function: the person who ensures nothing breaks, nothing stalls, and the team can move from 300 integrations to 500+ without adding complexity. This is a high‑autonomy role where you will build the infrastructure that turns a fast‑growing partner network into a repeatable, scalable operation. This role starts embedded in Partnerships, with a clear path to broaden into Product Ops as we scale our operating cadence, visibility, and cross‑functional execution.

What You Will Do:

• Own the operational infrastructure that keeps 300+ integration partnerships running, including credential management, sandbox upkeep, and partner access.
• Build and maintain the systems and automations that allow the partnerships team to scale without proportional headcount growth. If something is manual and recurring, your job is to eliminate it.
• Serve as the central point of coordination between Merge's engineering, support, customer success, and partner teams, ensuring escalations are routed, tracked, and resolved quickly (clear owners, timelines, and follow‑through).
• Drive complex partnership workflows end to end, from contract and NDA cycles through technical onboarding to live production status.
• Lead partner API migration projects by managing timelines, dependencies, and communication between Merge engineering and external partner teams.
• Own the partnerships operating rhythm (intake, prioritization, weekly status, and retros) to keep work unblocked and stakeholders aligned.
• Create and maintain internal documentation and a single source of truth for partner context (status, owners, timelines, credentials), reducing institutional knowledge risk.
• Over time, take on broader Product Ops ownership across Product (and partnership‑adjacent) work — building operating cadence, improving planning/intake/prioritization, and defining metrics + reporting that increase visibility and execution velocity.

The ideal candidate will have:

• 3‑5+ years of experience in partner operations, technical program management, business operations, or a similar function at a SaaS or infrastructure company.
• A track record of building systems and processes that replaced manual work. You should be the kind of person who sees a recurring task and immediately thinks about how to automate or templatize it.
• Strong organizational skills with experience managing high volumes of concurrent workstreams across multiple stakeholders without letting things slip.
• Comfort working with technical teams and concepts. You do not need to write code, but you should understand APIs, credentials, sandboxes, and integration architectures well enough to triage issues and communicate effectively with engineers.
• Experience managing vendor or partner relationships, including contract workflows, stakeholder coordination, and cross‑functional escalation paths.
• Experience building cross‑functional operating processes (intake, prioritization, reporting, and continuous improvement) in a fast-changing environment.
• An entrepreneurial mindset. This is a new role at Merge where you will need to define your own workflows, build from scratch, and operate with a high degree of independence.

Compensation

Cash compensation range: $120,000 – $135,000. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, and certifications. In addition to cash compensation, all employees receive an equity compensation package.

Benefits

• Unlimited PTO + 10 company holidays
• Pre‑Tax commuter benefits
• 100% covered health, vision, and dental insurance
• 401K Plan
• $200 one‑time home office stipend
• In office snacks and free dinner when working past 7pm
• Annual company offsites and quarterly team events (past locations have included Nashville, Sonoma, and the Hudson Valley)

Merge is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.