Senior Digital Project Manager in London

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting‑edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering our teams to produce innovative and impactful results.

About the role:

As Senior Project/Account Manager, you'll be the trusted day‑to‑day point of contact for the client and UK stakeholders across marketing, product, CRM, and press — while owning the operational delivery of a varied and technically complex project portfolio. You'll translate business requirements into clear delivery plans, scope new initiatives, write Statements of Work, manage estimates, and keep commercials healthy. You'll run JIRA‑based delivery, lead status calls, and work closely with design, development, data, and strategy specialists to deliver work that creates measurable impact for the client. This role sits squarely at the intersection of account management and project delivery. The breadth of output — from technical web builds to AI tooling to campaign assets — means no two weeks look the same.

What you will be doing:

• Lead end‑to‑end delivery across always‑on account work and discrete projects for the client in UK and MINI UK — owning scope, timelines, budgets, and client relationships simultaneously.
• Build and maintain strong working relationships with client‑side stakeholders across marketing, product, CRM, and press teams.
• Scope new initiatives, write Statements of Work, manage estimates, and maintain commercial health across the portfolio — surfacing scope and budget risks proactively.
• Run JIRA‑based delivery: manage sprints, lead status calls, and keep all stakeholders aligned through clear and consistent written and verbal communication.
• Translate client business requirements into actionable delivery plans that design, development, data, and strategy colleagues can execute against confidently.
• Identify and develop organic growth opportunities across the account; contribute to pitches and proposals as required.
• Stay across emerging technology — particularly AI tooling and data — and bring forward clear recommendations on where new approaches can address client problems or improve delivery efficiency.
• Manage project‑level budgets including cost estimation, purchase order management, invoicing, and reconciliation.
• Work closely with development teams on technical briefs — including web builds, CMS platforms, data integrations, CRM, and analytics — with enough fluency to translate between client and technical teams effectively.

What you need to be great in this role:

• Solid experience in account management, project management, or producer roles within a digital agency environment, with a track record of delivering technically complex programmes.
• Demonstrable ability to own both the client relationship and the delivery mechanics — managing competing priorities across both without losing quality or momentum on either.
• Strong working knowledge of digital production: web builds, CMS work, data integrations, CRM, and analytics; you understand what development teams are building, even if you’re not writing the code.
• Clear commercial acumen — experience managing scope, margin, and estimates, with the confidence to have direct, constructive conversations with clients when either needs to be protected.
• Confidence running JIRA or equivalent delivery tooling; comfortable with Agile and Scrum ways of working.
• Clear, precise written and verbal communication — across client meetings, SOWs, status updates, and delivery documentation.
• Experience in automotive, premium, or luxury brand environments is an advantage.
• Experience in an embedded or in‑house agency model is an advantage.
• Scrum Master certification or equivalent is advantageous.
• Familiarity with Adobe Analytics, Looker, or similar analytics platforms is advantageous.
• Familiarity with design systems and front‑end fundamentals is advantageous.
• Experience managing project‑level budgets: cost estimation, purchase orders, invoicing, and reconciliation.
• Track record of maintaining commercial health across a concurrent portfolio of projects — with proactive communication to stakeholders on financial performance and risk.
• Advanced use of Gen AI tools to enhance project and account management output — including scoping, brief writing, documentation, reporting, and workflow planning.
• Experience designing AI‑assisted workflows for self and team, with a track record of putting new approaches into practice rather than simply following them.
• Active understanding of how AI is changing agency operations and client deliverables — and the initiative to identify where it can be applied effectively.
• Ability to train others on effective AI tool usage within a project management and account context.
• Agentic thinking for complex, multi‑workstream delivery challenges — systematic approach to planning, risk identification, and problem resolution.
• Strong understanding of AI capabilities and limitations, with rigorous human oversight applied to all client‑facing and commercially sensitive outputs.
• Formal qualifications are welcome but not required. Equivalent experience counts — gained through work, study, volunteering, or self‑directed learning.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.