Operations Director (Creative/Advertising) | FR/GER speaking in London

OLIVER is a specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We are seeking a detail-oriented and proactive Operations Director to join our dynamic team. The successful candidate will play a crucial role in bridging the gap between technical teams, new business, and support in delivering business objectives. Supported by the Commercial and Implementation team, they will lead efforts in new client pitches/setups, analyse processes, identify opportunities for improvement, and help implement technology solutions that align with our strategic goals.

Key Responsibilities

• Work with stakeholders to gather, document, and analyse business requirements for new client accounts.
• Translate client business needs into workflows for client and Tech teams, asking the right questions to ensure accurate scope and cost.
• Evaluate existing processes and recommend enhancements for efficiency, cost reduction, and improved outcomes.
• Collaborate with tech and business teams to design solutions that align with overall business strategy.
• Creating commercial models that deliver the workflow.
• Lead new client pitches, ensuring a smooth transition to implementation for set up.
• Serve as a liaison between stakeholders and technical teams, facilitating effective communication to ensure understanding and alignment.
• Analyse data to support decision-making processes, create measurement process for new clients.
• Create reports and presentations to convey findings and recommendations for new solutions.

What We’re Looking For

• 10-15 years’ experience in solution design, process optimisation, operations, technical consulting, or similar roles.
• Experience in advertising, creative agency, production, or digital content operations.
• Fluency in German or French language.
• Strong problem-solving mindset with the ability to translate business challenges into operational and technical solutions.
• Excellent communication and stakeholder-management skills, with the confidence to lead conversations during pitches and onboarding.
• High attention to detail, strong analytical capability, and a proactive approach to identifying risks and opportunities.
• Comfortable working cross-functionally and remotely across multiple markets and teams.

Values

• Be Ambitious to succeed.
• Be Imaginative to push the boundaries of what’s possible.
• Be Inspirational to do groundbreaking work.
• Be always learning and listening to understand.
• Be Results-focused to exceed expectations.
• Be actively pro-inclusive and anti-racist across our community, clients and creations.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work toward our mission, embedding sustainability into every department and through every stage of the project lifecycle.