Delivery Lead (to be based UAE) in Lincolnshire

ABOUT R/GA

R/GA is a creative innovation company for the intelligence age. We harness design and technology to create more valuable experiences for people and brands. We are a company of reinvention: we evolve as technology reshapes the world, and we help our clients do the same. Our team is a mix of specialists working at the intersection of brand design, experience design, technology, and communications. We work hybrid, both in the studio and online in MENA, EMEA, and globally, bringing together the leading minds of our specialist crafts to solve any problem.

THE ROLE

We are looking for a Director, Program Management, MENA to lead the production and delivery operation of R/GA MENA. This is a senior leadership role for a confident delivery leader who has shipped ambitious work and can balance delivery quality, commercial outcomes, and client relationships seamlessly. You will work closely with the Executive Director, MENA to set up engagements, shape teams, and bridge project work with both clients and regional leadership. You will report into the Head of Program Management, EMEA on functional and technical growth, and into the Executive Director, MENA on regional, client, and personal growth.

The ideal candidate operates with confidence at VP and C-level on engagements that include rebrands, new venture creation, and digital innovation programs built for the intelligence age. You are equally comfortable shaping a pitch, setting up a project, directing a team, and calling on the right craft leads at the exact right moment. Senior Producers run the work day-to-day on most engagements. As Director, you will set each project up, define the operational shape and the team, and ensure the Senior Producers are running it flawlessly. You will act as the bridge between the project team, leadership, and the client. Crucially, this is a hybrid player-coach role: where there is no Senior Producer in place, you will roll up your sleeves and run the work yourself. A key part of the role will be defining how we deliver in the intelligence age. You will be at the forefront of new ways of working: identifying, experimenting with, and codifying AI-enabled delivery practices that keep R/GA ahead of the curve.

KEY RESPONSIBILITIES

• Strategic Partnership: Partner with the MENA Business Lead to architect new engagements, shape cross-functional teams, and align project work with regional leadership.
• Operational Architecture: Set up every engagement for success. Define the delivery shape, team design, roadmap, and commercial model before the work begins.
• Production Oversight: Oversee Senior Producers running projects day-to-day. Hold the bar on creative and technical quality, make sure they have what they need, and step in to provide air cover when needed.
• Hands-on Delivery: Run the work yourself on key accounts or where no Senior Producer is in place. Hold the schedules, manage the freelancers, write the scopes, and handle the day-to-day execution.
• The Connective Tissue: Act as the bridge between the project team, the Executive Director MENA, and the client. Translate up, translate down, and keep everyone aligned.
• Fluid Resourcing: Reshape delivery and the team mid-project when the brief evolves. Bring the right craft leads in at the exact right moment.
• Financial Stewardship: Manage account financial health and project P&L.