At a Glance
- Tasks: Lead media strategy and client management for healthcare accounts, driving impactful paid media programmes.
- Company: Join Real Chemistry, a global agency transforming healthcare through innovation and collaboration.
- Benefits: Enjoy competitive pay, comprehensive health plans, generous holidays, and mental wellness support.
- Other info: Be part of an inclusive culture that values creativity and excellence.
- Why this job: Make a real difference in healthcare while developing your leadership skills in a dynamic environment.
- Qualifications: 8+ years in digital media planning, with strong leadership and analytical skills.
The predicted salary is between 95000 - 140000 £ per year.
At Real Chemistry, making the world a healthier place isn't just an aspiration—it's our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.
Real Chemistry is seeking a Director, Client Experience (Paid Media) to join our growing team. This role is ideal for a strategic media leader who can oversee the day-to-day management of a portfolio of mid-size healthcare clients while guiding integrated, audience-first paid media programs that drive measurable business outcomes for the brands we serve. The Director will serve as a senior client-facing lead, partnering across Activation, Analytics, Creative, and Account teams to develop and optimise cross-channel media strategies aligned to each client's goals. This individual will bring strong digital media expertise, a sharp analytical mindset, and the ability to turn insights into clear, actionable recommendations for clients and internal stakeholders alike.
What You'll Do
- Lead day-to-day media strategy and client management across a portfolio of mid-size healthcare accounts
- Oversee the development of audience-first, cross-channel paid media plans aligned to brand and business objectives
- Translate research, audience insights, and performance data into actionable planning recommendations
- Partner with Activation, Analytics, Creative, and Advertising Account teams to ensure integrated execution across workstreams with our full-service clients
- Guide budget allocation, deliverable development, and campaign planning with a focus on quality, efficiency, and business impact
- Work with Analytics teams to measure campaign performance and marketing ROI, identifying optimisation opportunities and communicating clear implications and next steps to clients and activation teams
- Build strong client relationships through proactive communication, thoughtful consultation, and consistent delivery excellence
- Manage and mentor junior team members, providing oversight, feedback, and workload direction
- Navegate complex stakeholder environments with professionalism, sound judgment, and strong collaboration skills
- Contribute innovative thinking, test-and-learn strategies, and forward-looking recommendations that improve client outcomes
What You'll Bring
- 8+ years of experience in digital media planning and activation; healthcare, pharma or B2B experience strongly preferred
- 2+ years of progressive leadership experience, including direct or indirect team management
- Deep experience with cross-channel and HCP/DTC media planning
- Experience across omni-digital channels; experience with traditional media channels such as print, OOH, linear TV and radio is a plus
- Strong understanding of audience segmentation, targeting, media research, and planning tools as well as the willingness and ability to learn internal proprietary tools
- Fluency in media measurement, campaign reporting and ROI-focused decision-making as a strategic partner to Analytics teams
- Ability to synthesize data into strategic recommendations
- Experience partnering with Activation and Analytics teams to produce meaningful performance reporting
- Ability to communicate effectively with senior-level clients and cross-functional stakeholders
- Excellent organisational, prioritisation and project management skills
- Familiarity with ad servers, attribution models and advanced performance media tactics
- Familiarity with channel and partner inventory to guide junior and Activation teams
Pay Range $95,000 - $140,000
Benefits Real Chemistry offers a comprehensive benefits programme including private medical, dental and vision plans, generous holidays and paid time off, mental wellness support and access to a wide range of online learning resources.
Equal Opportunity Employer Real Chemistry is an Equal Opportunity Employer. We strive to build and sustain an inclusive and equitable work environment where employees can thrive regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other characteristic protected by law. Applicants who require accommodation during the interview process should inform the recruiter.
Director, Client Experience (Paid Media) employer: twentysix
At Real Chemistry, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to make a meaningful impact in the healthcare sector. With a strong commitment to professional growth, we offer extensive learning resources and mentorship opportunities, ensuring that every team member can thrive in their career. Our comprehensive benefits package, including private medical care and generous paid time off, reflects our dedication to the well-being of our staff, making us an exceptional employer for those passionate about transforming healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Client Experience (Paid Media)
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and media sectors. A friendly chat can lead to opportunities that aren’t even advertised yet. Don’t be shy—people love to help if you ask!
✨Tip Number 2
Show off your expertise! Prepare a portfolio or case studies showcasing your past successes in digital media planning. When you get the chance to chat with potential employers, let your results do the talking.
✨Tip Number 3
Be proactive! If you see a role at Real Chemistry that excites you, apply through our website. Tailor your approach to highlight how your skills align with our mission of transforming healthcare.
✨Tip Number 4
Stay curious and keep learning! The healthcare landscape is always evolving, so keep up with the latest trends in digital media and analytics. This will not only boost your confidence but also make you a more attractive candidate.
We think you need these skills to ace Director, Client Experience (Paid Media)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Director, Client Experience role. Highlight your experience in digital media planning and how it aligns with the healthcare sector. We want to see how your skills can drive measurable outcomes for our clients!
Showcase Your Leadership Skills:Since this role involves managing teams, don’t forget to mention your leadership experience. Share examples of how you've mentored junior team members or led successful projects. We love seeing candidates who can inspire and guide others!
Be Data-Driven:We’re looking for someone who can turn insights into actionable recommendations. Include specific examples of how you’ve used data to inform your media strategies. This will show us that you have the analytical mindset we value at Real Chemistry.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at twentysix
✨Know Your Stuff
Before the interview, dive deep into Real Chemistry's mission and values. Understand their approach to healthcare communications and how they leverage AI-driven insights. This will not only show your genuine interest but also help you align your experience with their goals.
✨Showcase Your Leadership Skills
As a Director, Client Experience, you'll need to demonstrate your leadership capabilities. Prepare examples of how you've successfully managed teams and client relationships in the past. Highlight your ability to mentor junior team members and navigate complex stakeholder environments.
✨Be Data-Driven
Since the role requires a strong analytical mindset, come prepared with specific examples of how you've used data to drive media strategies and optimise campaigns. Discuss your familiarity with media measurement and ROI-focused decision-making to showcase your strategic partnership with analytics teams.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about Real Chemistry's current projects, their approach to audience-first strategies, and how they measure success. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
