At a Glance
- Tasks: Lead client relationships and oversee innovative advertising strategies.
- Company: Dynamic advertising agency with a focus on collaboration and creativity.
- Benefits: Unlimited paid time off, 401k matching, annual bonuses, and generous medical plans.
- Other info: Equal opportunity employer committed to diversity and inclusion.
- Why this job: Join a fast-paced environment and make a real impact on exciting client accounts.
- Qualifications: 10+ years in advertising, strong project management, and excellent communication skills.
The predicted salary is between 108000 - 124000 £ per year.
About the role: As an Account Director, you have earned the respect of your peers through your demonstrated skills as the operational authority on your account, responsible for overseeing all day‑to‑day activities. You ignite passion in your team members, value collaboration with partners, peers, outside agencies and clients, and move fluidly and honestly between departments and clients in all situations. You drive success across all facets of the business—from service model to execution to strategy—and you understand the balance between creativity and accountability while keeping a curious eye on industry trends.
What you’ll do:
- Help lead the company’s approach to full‑funnel, 360 advertising on a new and exciting account
- Understand the client’s overall business objectives
- Work closely with the Strategy, Social, Creative and Production teams
- Oversee the health and growth of our client relationships
Who you are and what you have:
- 10+ years of experience at an advertising or marketing agency
- Experience leading top‑tier client accounts
- End‑to‑end project management experience from statement of work and finance set‑up through execution
- Ability to think strategically, analytically, and proactively about diverse business problems
- Experience orchestrating cross‑functional project teams, especially virtual teams, with confidence
- Proven experience building deep relationships with clients
- Ability to manage and be accountable for client satisfaction and retention
- Superb communication, storytelling, and presentation skills
- Passion for managing quality and accuracy
- A love for building presentations in PowerPoint and Slides and making other people’s slides better
- Familiarity with basic Excel, and research methodologies and concepts is a plus
- Experience working in a fast‑paced— and a fast‑growing— agency environment
Some of our perks:
- Unlimited paid time off
- 401k with company matching and no vesting period
- Annual bonuses
- Generous medical plan
- Paid parental leave
Known is an equal opportunity employer and does not discriminate against employees or qualified job applicants on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or locally protected class.
The base salary for this position is $135K-$155K. This range is posted in compliance with state and municipal Pay Transparency laws. In addition to base compensation, this role is eligible to receive additional benefits.
Director, Client Experience employer: twentysix
Known is an exceptional employer that fosters a dynamic and collaborative work culture, where creativity meets accountability. With generous benefits such as unlimited paid time off, 401k matching, and annual bonuses, employees are empowered to thrive both personally and professionally. Located in a fast-paced environment, the company offers unique growth opportunities for those passionate about client experience and strategic advertising.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Client Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Director, Client Experience role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their business objectives and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested and ready to drive success.
✨Tip Number 3
Showcase your storytelling skills during interviews. Use examples from your past experiences to illustrate how you've built strong client relationships and led successful projects. Remember, it’s all about making a connection and demonstrating your passion!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Director, Client Experience
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see how excited you are about leading client experiences and driving success in a collaborative environment.
Tailor Your Experience:Make sure to highlight your relevant experience in advertising or marketing agencies. We’re looking for someone with 10+ years of experience, so don’t be shy about showcasing your achievements and how they align with our needs.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication skills come across well in your writing. Remember, storytelling is key!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at twentysix
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the client's business objectives and their industry. This will not only show your enthusiasm but also demonstrate that you can think strategically about how to drive success for them.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading top-tier client accounts. Share specific examples of how you've orchestrated cross-functional teams and managed client relationships, highlighting your ability to ignite passion and collaboration among team members.
✨Master the Art of Storytelling
Since superb communication is key, practice telling compelling stories about your past projects. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making sure to highlight your strategic thinking and project management skills.
✨Bring Your Presentation A-Game
As someone who loves building presentations, prepare a sample slide deck that showcases your ability to create engaging content. This will not only impress your interviewers but also give them a taste of your creativity and attention to detail.
